I’ve recently taken some time to reflect on the significant role Peer groups have played in my life and the ongoing value they hold for me. I started participating in Peer groups when I owned an MSP many years ago. They helped me stay on the right track, hold...
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Many people base their business decisions on emotions instead of facts. While I’ve been guilty of doing the same in the past, I’ve always been a fan of crunching the numbers, which has saved me more often. You see, I like using math to deconstruct problems and find solutions,...
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This year’s Schnizzfest was my favorite of the twelve member conferences we have held. There are many reasons why I enjoyed Schnizzfest 2024. The primary reasons were the excitement, determination, and results of our peer members. The ratings on the content were the highest ever. Also, I was able...
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Recently, I was helping my daughter buy a car. I researched what we were looking for and called the local Mazda dealership to speak to a salesperson. But the conversation went differently than planned. Once connected to a salesperson, I said, “Here’s the car I want. Here’s the stock...
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A few months ago, I had the opportunity to present to more than 1,000 account managers at the Kaseya sales kickoff meeting in Miami. Thanks to the group’s vibrant energy and eagerness to learn, it was as enjoyable as any talk I’ve given. I shared stories about the struggles,...
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My keynote speech at Schnizzfest was meaningful because it represented the first time I could deliver a pure message on what I’d learned about the process of success, achievement, and, most importantly, fulfillment. Without a doubt, the process of setting and achieving goals and being intentional about my self-image...
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With the proliferation of more tools, specifically in the security space, MSPs are seeing an uptick in the average monthly tickets per end user — so, what’s going on? If your monthly ticket numbers haven’t changed much, you may not be tracking them correctly. Also, a point of clarification:...
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Since the beginning of the pandemic, it feels like time has sped up. Most people I speak to feel the same way. Life is just moving faster. Looking ahead to 2024, I’m setting a goal to slow things down a bit. Admittedly, with Schnizzfest coming up at the end...
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The beginning of the new year is an excellent time to shift your focus from the daily grind to overall business strategy. This time of year often prompts us to reflect on our achievements, plan for what’s next, and hit the ground running with goals and tasks. Getting better...
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Understanding and evaluating your metrics is essential for providing superior customer service and generating more monthly recurring revenue (MRR) at the right price. You create a foundation for improvement and growth by gaining insight into your current performance. In the new year, dedicating yourself to a deeper comprehension of...
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