Most MSPs are facing the overwhelming task of improving operations. A reactive approach to IT tickets and a disorganized sales model both contribute to MSP owners feeling like their company is just getting by.
Many MSP sales teams make mistakes in their process that hurt profitability. Understanding the challenges your business faces is critical to making improvements and moving forward.
Cloud-based technology and software have become increasingly popular among customers, largely because they provide greater flexibility and scalability. They also often cost less up front and facilitate collaboration. From the MSP’s perspective, they not only have the potential to bring increased recurring revenue, but often serve to improve client service and relationships.
Long sales cycles can be a challenge for MSPs. If you are counting on an increase in recurring revenue from new managed service clients to offset monthly expenses, to enable company growth or to help support a new project, any delays in closing sales can derail your plans and cause tension between management and sales reps.
Should you build, lease or outsource your data center?
Five years ago, the prevailing wisdom was that, given a choice between building a new data center and using a hosted service, the former option was the smarter move. Even Gartner favored this approach, stating that the cost of renting rack space in a hosted data center was doubling every two years.
One of the most common ways cybercriminals dump malware payloads onto your customers’ networks is via phishing attacks sent through email. Are you doing everything you can to stop this threat?
Whether cyber criminals are seeking passwords, credit cards, or other sensitive information, the fastest and easiest way for them to get past security defenses is by recruiting your customers’ employees to do some of the legwork. More than 90 percent of these types of attacks, called phishing attacks, come in the form of email. It could appear to be an email from a bank, for example, warning the recipient about the need to update their information. Or, it could be a message from a carrier company informing the recipient about an unclaimed package.
If you’re struggling to get into the top tier of MSPs, you’re not alone. The majority of MSPs spend years trying to get to the top, and most never make it.
For many, one of the biggest roadblocks keeping them from becoming a World Class MSP is how they provide IT services. This has the power to launch you into the top tier of MSPs or cripple your operations. Are your IT services designed to enable proactive network management? Or are you reactionary, addressing issues only when they’re brought to your attention through an IT ticket?
Find out why World Class MSPs take a proactive approach to network management and why you should, too.
A business continuity and disaster recovery (BCDR) solution plays a critical role in protecting your customers from a wide range of threats and disasters if you follow a few basic best practices.
Most MSPs would agree that BCDR is a core technology that every customer needs. But, too many IT solution providers think of BCDR as little more than a checklist item, which once installed is all but forgotten. For the most part, backed up files and systems are the last thing on anyone’s mind. At some point, however, someone will delete an important file, a system will get infected with ransomware, or a hard drive will fail and that forgotten backup will become all-important. By following a couple of best practices (the “do’s”) and avoiding a couple of common pitfalls (the “don’ts”), you can use these opportunities to affirm your customer’s decision to choose your company as its trusted business advisor.
Have you recovered from the blast you had at Schnizzfest yet? After another successful Schnizzfest, we want to thank all our attendees for coming and encourage you to take the information you gained and apply it to your MSP’s daily operations.