How often are you checking in with your clients? Once a month? Once every quarter? Are you even keeping track? If you’re a vCIO, it’s crucial you tally up a portion of your client interactions. We at TruMethods call these particular interactions “unique client touches."... Read more
If you attended Schnizzfest this year, you’re already aware of some of the exciting changes we’ve been making at TruMethods. Just in case you forgot where we’re heading as a company, I decided to dedicate this blog post to some of our major roadmap stops.... Read more
If sales isn’t your thing, I’ve got some good news for you: Starting today, you’ve got a new job description. You’re no longer selling managed services. You’re now in the business of determining whether prospects have long-term success potential. The better you get at honing this advanced skill, the more success you’ll find as a business owner.... Read more
It’s getting a little bit too crowded in MSP Town, isn’t it? If I remember correctly from when I first launched TruMethods, there were about 10,000-15,000 MSPs in all of North America. Now, from what I’ve been told, there are 35,000-40,000 MSPs across the entire continent. It’s time to adjust strategy, and this isn’t only because of increasing competition. There’s something a lot bigger going on — a new adventure is awaiting us.... Read more
The sand’s shifting for MSPs. Now, what do I mean by that? Take a look around you: Core MSP services such as support, patch, spy, spam, backup and security are being commoditized. The average customer can no longer tell the difference between the experienced MSP and the inexperienced MSP. Simply stating you’re a “trusted advisor” is no longer enough (especially when most MSPs use the same tools and technology), so where does the industry go from here? There’s a new model I’d like to introduce you to, and that’s the technology success provider (or, to shorten it up a bit, TSP).... Read more
Whether you’ve been in the IT services industryfrom the beginning or you’ve joined the pack in the past five years, you’ve likely seen some major changes.
You’ve definitely seen evolution in technology and your service offering capabilities. Maybe you’ve noticed greater competition when pitching to potential clients.
What exactly is the state of the MSP marketplace as compared to a few years ago, and what does that mean for the future of your business?