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The Team

Bob Penland

Chief Technology Officer

Bob Penland is a visionary in managed services technology. An accomplished IT services professional, Bob has substantial experience designing, building, and operating large-scale delivery departments for companies including Dynamic Digital Services, Mindshift Technologies, and Kaseya. It was through these engagements that he met Gary Pica, and a shared passion for MSP success was born. Bob was a key contributor to Gary's vision as he revolutionized managed services sales, and he now brings that insight and expertise to bear as he drives TruMethods' technology initiatives and delivers industry-leading best practices to FormulaWon members.


Susan Pica

Vice President of Operations

Susan handles the day-to-day operations and support for TruMethods. She is responsible for event planning, customer support and subscription management.

Tim Simpson

Community Specialist

Tim is responsible for our community and specifically coaching new members through the first few months of the program.

Gary Pica Jr.

Member Services Support

Gary works closely with members to answer questions, resolve problems and provide support. He also works with our business transformation team to transition members onto the program. Gary is also a full-time student at St. Joseph's University in Philadelphia, PA.