Kaseya’s Latest Innovation Cycle Allows IT Professionals to Better Assess and Manage IT Environments in the New Hybrid Work World

New features include enhanced anti-phishing and vulnerability management capabilities as well as key integrations with Kaseya’s professional services automation tool BMS

September 30, 2021 — MIAMI, FL — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), announced today new features and integrations that will enable IT professionals to more easily and effectively manage increasingly complex hybrid work environments. From affordable external vulnerability scanning to professional services automation (PSA) updates that empower MSPs to better prioritize their backup alerts, IT Complete continues to be the most comprehensive suite of integrated tools designed for the multi-function IT professional.

“As organizations continue to adjust to the new hybrid work world, IT professionals are being asked to support both traditional office and remote work environments. Because they are managing devices across several environments, it becomes even more critical to implement solutions that streamline daily tasks,” said Mike Puglia, Chief Strategy Officer, Kaseya. “IT Complete’s newest features and integrations provide time-saving tools that allow MSPs and SMBs to focus their attention on more impactful work and effectively manage everything from workstations and servers to mobile and cloud.” 

Key Product Enhancements

  • Enhanced Discovery and Reporting Capabilities:
    • Enhanced External Vulnerability Scanning Functionality in RapidFire Tools VulScan: VulScanis the latest generation of network vulnerability scanning tools purpose-built to deliver high-value network vulnerability management for any size network.With this latest release, VulScanintroduces an enhanced external vulnerability scanner that can support multiple client sites in several locationswithout consuming additional site licensesorincurring additional costs. Data from the external scans appearswithin each client dashboard on theVulScancloud portal and, through direct integration, pushesdirectly intoRapidFireTools Network Detective Prosolutionfor enhanced reporting.
    • Graphus Phish911™integration with Outlook: Thisenhancementallowsusersto report suspicious emails withinMicrosoftOutlook’sexistinguser interface. Phish911 in Outlook provides users with amore streamlined way to report suspected phishing attacksthat may not havetheGraphusEmployeeShieldbanner but still appear suspicious. 
  • IT Documentation and vCIO Updates: 
    • Unknown Device Notification in Network Glue: This feature notifies users when a new device is found on a network, helping technicians better understand the entireenvironmentand allowingMSPs to bill more accuratelyby device. 
    • TruMethods FormulaWon™ Training Portal updates:New enhancements toTruMethods’ comprehensive training frameworkFormulaWon, which is the foundation of theTruMethods system,allowMSPsto access content more easilyandleveragetailoredbusiness training to define services more efficiently.

New IT Complete Workflow Integrations

  • Unitrends BackupIQ™ Integration with BMS and Vorex: BackupIQ’s artificial intelligence alerting is now fully integrated with BMS and Vorex’s ticketing workflow automation, enabling organizations to cut wasted time on false alerts and backup remediation by up to 50%. 
  • Fusion Mobile App Feature Updates: Fusion puts the power of IT Glue, VSA, BMS and Vorex at a technician’s fingertips. Fusion’s newest updates allow customers to remote control machines, enter Windows Powershell or Mac Terminal commands and log ticket time on-the-go right from their mobile devices.

To learn more about Kaseya’s IT Complete platform, which enables MSPs and internal IT teams to realize increased productivity and profitability through its time-saving automation and exceptional value, visit here.

About Kaseya 
Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, RapidFire Tools, Spanning Cloud Apps, IT Glue, ID Agent, Graphus, RocketCyber and TruMethods. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

Kaseya Launches Online Collaboration Platform and MSP-Focused Initiatives to Further Empower IT Community

Channel-centric enhancements include new division for high-growth MSPs and compliance-as-a-service content from Kaseya’s Powered Services platform

August 17, 2021 — MIAMI — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced the launch of the Connect IT Community. The collaborative online platform allows IT professionals to network with peers across the globe, share best practices and enhance their knowledge of the 27 modules of Kaseya’s IT Complete suite of solutions.

The company also announced several MSP-focused enhancements to help IT professionals take advantage of the competitive mergers and acquisitions (M&A) landscape and expand their businesses. These initiatives include a new division focused on high-growth MSPs as well as expanded content offerings through Powered Services Pro, Kaseya’s comprehensive acceleration platform that helps MSPs grow monthly recurring revenue (MRR) through tailored go-to-market content and one-on-one coaching.

“Though Kaseya’s customers are located across the globe in a number of industries, they all have one thing in common—the desire to make their IT environments more effective and efficient,” said Mike Puglia, Chief Strategy Officer at Kaseya. “Kaseya’s Connect IT Community, its new business unit and its latest Powered Services enhancements were all created to help IT professionals get the most out of the workflow-integrated IT Complete suite of solutions—allowing organizations to grow their bottom lines while eliminating the time wasted switching between disparate tools.”

Connect IT Community

Kaseya’s Connect IT Community was designed as a global hub for Kaseya customers to engage with their peers and maximize efficiencies through the Kaseya products they use every day. Connect IT Community users can enjoy the following features:

  • Coffee Shop: Users can visit the Coffee Shop within the platform to post about topics ranging from the latest compliance regulations to new product launches as well as learn more about opportunities to meet peers and industry leaders both virtually and in person.
  • Automation Exchange: Users can share, buy and sell scripts through the Automation Exchange, which is now located in the Connect IT Community.
  • Ideas Portal: The Ideas Portal allows individuals to provide feedback directly to product teams and view the status of submitted projects.
  • Exclusive Groups: Individuals can access exclusive groups within the community by attending events, leaving testimonials, and actively participating in discussions within the forum.

MSP-Focused Enhancements

  • Kaseya has introduced a new division to help high-growth MSPs navigate the ever-changing M&A landscape as well as strategically expand their service offerings. Led by Miguel Lopez, Kaseya’s SVP of Strategic Accounts, this division enhances Kaseya’s continued focus on educating MSPs about M&A through workshops, events and networking opportunities.
  • Powered Services Pro recently expanded its offering to include over 85 pieces of digital marketing content per month to help MSPs sell their security, backup and compliance services more effectively. Since compliance regulations continue to evolve, Powered Services Pro has now incorporated exclusive Semel Systems training to help MSPs increase profits through their compliance-as-a-service offerings. Powered Services Pro helped MSPs close over $3.2 million in MRR in the first half of 2021 through its Goal Assist one-on-one coaching program and continues to help MSPs win new business daily.
  • Kaseya’s newly rebranded Powered Services Podcast provides MSPs with crucial insights and commentary from industry experts on key trends and where the market is headed. The podcast is hosted by Dan Tomaszewski, Kaseya’s SVP of Channel and Community and a former MSP CEO who has firsthand experience with the challenges and opportunities that MSPs face every day.

To learn more about the Connect IT Community, visit https://www.community.connectit.com/. For more information on Powered Services and to listen to the Powered Services Podcast, visit https://www.kaseya.com/managed-service-providers/powered-services/.