In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism.  But how have things changed for everyone throughout the course of the pandemic?  The Technology Alignment (TAM) role in particular could be seen as the role that changed the most in our MSP model, but the core of it remains the same.

How did a parking lot remind me of your Technology Success practice?

Although some people have returned to the office at this point in the pandemic, there are still many people working from home. Of the companies that are still working from home, their office parking lots have not seen nearly the amount of activity that they once did. At one point after TruMethods went to work from home, I drove past an office parking lot in town and noticed mother nature was taking over.

Over the past year, many organizations had to rapidly shift to a work-from-home model because of the COVID-19 pandemic. Although some of these companies were initially caught flat-footed, they soon found ways to enable better remote access to applications and networks. Many companies that had resisted remote work eventually discovered that productivity and employee satisfaction actually improved.

I believe that 10 years from now, we'll look back at this time, and it will represent a massive turning point for mankind in many ways, some of which we can't even imagine today — the global economy, global geopolitical dynamics, work habits, the buying habits of customers, medicine, technology, national defense, and more.

I have some awesome news! We’ve added a new content track to our FormulaWon training portal, called MSP Cyber Security.

There are seven videos so far and more will be added soon. The track currently includes six recorded sessions from a recent Cyber Resilience Workshop that we did. The content covers topics like cyber resilience, developing an incident response plan, as well as an IR tabletop. 

If you could start your business from scratch today, what would you do differently?   

Calling 2020 a challenging year would be an understatement. The COVID-19 pandemic forced MSPs to reconsider how they were doing business. While many survived, others didn’t. What’s important is that the ones who did, learn from their mistakes. 

2020 was a rough year for everybody, but despite its many challenges, TruMethods members have weathered the storm. They've learned to adapt, and they’re now better businesspeople because of it.

We’ve shared a first together: Selling during a global pandemic.  

TruMethods Standards and Alignment Manager, Brian Dappolone, gives his take on the security landscape of the industry and how businesses can better prepare for 2021.