Filtered by Topic: 'it-standards'

Eliminate Tribal Knowledge in Your MSP

For those not familiar with the age-old classic of ‘whisper down the lane’, here is a refresher. Whisper down the lane is a game when someone whispers a phrase into someone’s ear and their job is to whisper it to someone else who then whispers it to someone else and so on. The more people there are the greater the chances of the message becoming altered during transmission. It’s a fun game that makes people laugh for hours—or days—depending on your sense of humor. Information passed down between generations is referred to as Tribal Knowledge; someone did something one way, then passed it on.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in IT support, MSP processes, IT standards, MSP software tools

MSP Templates for a Best Practices Cybersecurity Assessment

If you have not heard about cybersecurity online, in print, or on the news in the last 10 years, exactly how safe are your customers? Cybersecurity has become a serious topic for businesses and consumers. And unfortunately, cyber threats are set aside in favor of other initiatives and become a bigger problem in the long run.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in IT standards, IT security, MSP security, cybersecurity

Why Compliance Supports the vCIO Process

I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health Care vCIO and relied on HIPAA as my compliance backbone.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in vCIO, IT standards, IT security, MSP security

Making Your Standards Come Alive

At TruMethods, we’re always trying to get you to do something — to start this or that. Even though we can be quite persistent at times, we mean well. We push because we want to see our members succeed; we want to watch them all (each and every one of you) grow. When it comes to standards, we’re always encouraging TruMethods members to develop and set standards for clients because standards keep your customers aligned — but there’s more than just overall development to the entire standardization process.  

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| Author TruMethods Product Specialist, Rob Danser, tagged in MSP process, IT standards

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