I’ve got some big news for TruMethods members and the MSP community at large: TruMethods is hosting its first MSP Success Summit in December — and you’re invited!... Read more
Does your company have an Incident Response Plan in the event that your RMM and clients are breached? Has it been tested?... Read more
As we approach the end of 2020 and make plans for the first quarter of 2021, there appears to be no end in sight for the ongoing economic and political uncertainty that has plagued businesses since March. The cold weather on the way may further exacerbate the COVID-19 pandemic, with cases rising in some regions where the worst seemed to be over. Your MSP clients may continue to struggle both with falling revenues and the challenges of remote work.... Read more
I recently wrote a blog post titled “Why Regulations are a Good Thing for Technology Service Providers”. The concept was simple: regulations and compliance benefit Technology Services Providers. Customers providing products and services within their industry usually have compliance requirements like protecting credit card information. Most business owners are not trained or prefer not to deal with these obligations and rely on third-party vendors. I wanted to revisit this topic now that the business environment has changed overnight.... Read more
The best way to ensure things go from bad to worse for your MSP clients is to not have an incident response (IR) plan in place when you’re hit with a cyberattack.
And many MSPs don’t have an IR plan to follow for one simple reason: They don’t know how to develop one. To make things easier for them, Chris Loehr, EVP of Solis Security, and Wes Spencer, CISO of Perch Security, recently joined me on a webinar to discuss what MSPs should know about IR plans.
In the wake of the COVID-19 pandemic, companies are facing the dual challenges of supporting employees working from home while absorbing the fallout from the associated economic downturn. Although economies are slowly re-opening around the world, it’s unclear just how long it will take to get back to where it was before the shutdown.... Read more
If you have not heard about cybersecurity online, in print, or on the news in the last 10 years, exactly how safe are your customers? Cybersecurity has become a serious topic for businesses and consumers. And unfortunately, cyber threats are set aside in favor of other initiatives and become a bigger problem in the long run.... Read more
In a COVID-19 world there is a lot to think about and focus on. The most important thing to always keep in mind is the safety of our family and friends, but for better or worse we still have to think about being business owners. Clients need to be able to work from home and MSPs need to make sure we can pay the bills and stay on track with processes. Economic, emotional, and social instability like this is something that nefarious groups can easily exploit. We have already seen an upshift in hacking, ransomware, and malware attacks on everyone those people can reach, and it is likely to get worse. What do we do to make sure we are protected?... Read more
I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health Care vCIO and relied on HIPAA as my compliance backbone.... Read more
Companies often struggle to create and enforce robust cybersecurity strategies, partly because compliance varies among employees. This inconsistency could be caused by the specifics of job roles within the company that might make policies more or less inconvenient to employees based on their position. In addition, different levels of security awareness and technical skills across an organization can create further security challenges.... Read more