Filtered by Topic: 'msp-software-tools'

Have You Maintained the Essence of TAM Throughout the Pandemic?

In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism.  But how have things changed for everyone throughout the course of the pandemic?  The Technology Alignment (TAM) role in particular could be seen as the role that changed the most in our MSP model, but the core of it remains the same.

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in vCIO, technology success, MSP software tools, COVID-19

Leveraging myITprocess to Enhance Communication Between Service Delivery Roles

We all know that having a company be successful is a team effort.  Everyone needs to work together to make sure that everything runs smoothly, and things work the best when we all know where our edges are on our roles and we are empowered to become experts in our fields.  While TruMethods has a lot of content that talks about service delivery roles and we facilitate discussions about how the roles work together, how can myITprocess help with that communication?

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in IT services, vCIO, technology success, MSP software tools

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