Filtered by Topic: 'msp-training'

New FormulaWon Training Content: MSP Cyber Security

I have some awesome news! We’ve added a new content track to our FormulaWon training portal, called MSP Cyber Security.

There are seven videos so far and more will be added soon. The track currently includes six recorded sessions from a recent Cyber Resilience Workshop that we did. The content covers topics like cyber resilience, developing an incident response plan, as well as an IR tabletop. 

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| Author Gary Pica, tagged in MSP training, vCIO, COVID-19, cybersecurity, packaging and pricing

MSP Sales: ‘No’ is the Sweetest Sound You’ll Ever Hear

An initial meeting with a prospect doesn’t have to be unpredictable. (In fact, it shouldn’t be.) The process of “setting the stage during the initial conversation with a prospect increases the likelihood of you being able to control the discussion from the onset, including getting the prospect to tell you no, which, believe it or not, isn’t necessarily always a bad thing. 

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| Author Gary Pica, tagged in MSP training, msp sales, sales, MSP sales tips

Improve MSP Efficiency with a Support Cost Gut Check

Taking inventory of employee time is a great way to determine how employee efficiency can be improved. But even though this assessment is fairly straightforward, many MSPs avoid it. If this sounds like you, you're in luck. There’s an even easier way to determine how many seats one support resource can manage.

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| Author Gary Pica, tagged in top MSP, MSP training, world class msp, MSP profitability, packaging and pricing, reactive noise

End User Cyber Security Risks and Training Options

In today’s IT environments productivity is necessary, uptime is essential, and security is critical. The latest hardware and software provide layers of protection in hopes of preventing cyber attacks. The newest technology causes most IT providers to forget the weakest link: the end user.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in MSP training, cybersecurity risk management, email security, cybersecurity

How To Retain Top Talent

Many MSPs are having issues with employee retention in today’s economy, which isn’t necessarily bad news. If you’re having a tough time finding quality employees, so are in-house IT departments. Overall, if you play your cards right, the good could outweigh the bad, but to take advantage of the market’s current conditions, you’ll need to be able to increase your employee retention rate effectively — and that’s not always easy to do.

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| Author Gary Pica, tagged in top managed service provider, MSP training, MSP processes

Understanding Your Employees: The Easiest Way To Bring Value To Your Business

Every employee in your business plays a role in making your company profitable. Unlike your leadership team, your employees serve your business in a different capacity: They’re in the trenches. While you’re collaborating with your leadership team in an underground bunker somewhere, your employees are taking fire day in and day out. It’s vital you fully understand and leverage the importance of each role to ensure you’re maximizing every employee’s potential. Sometimes this means getting your hands dirty.

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| Author Gary Pica, tagged in top managed service provider, MSP training, world class msp

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