MRR is the lifeblood of our company. But is all MRR created equally?

When creating strategic initiatives in the myITprocess Strategic Roadmap, it is common to get pulled in the direction of creating initiatives that reference technology versus plugging into clients’ business initiatives. Recommendations can and should be a blend of business and technology suggestions, but should always reference a business case as to why the recommendation should be accepted.

Attention and appreciation are critical to any successful relationship, including the relationships that MSPs have with their clients. And creating a successful relationship means prioritizing activities that will increase customer loyalty. 

If your customers aren’t looking forward to participating in quarterly business review (QBR) meetings, you need to rethink your approach. 

The Coronavirus outbreak is dominating not only the country’s news cycles, but our lives. Right now, we're seeing how external factors can impact the economy quickly in a big way. No one knows what the ultimate impact will be on the global economy (or even your local economy). I’ve been talking to our TruMethods peer groups over the past year or so about the importance of understanding the economic cycle — and now you know why: You as a MSP owner must always prepare for the next downturn. 

Landing your first few clients isn’t easy, but the more confident you become in yourself and your business over time, the more clients you’ll acquire. 

You meet thousands of people throughout your life, but only a handful impact you in a meaningful way — and here’s the thing: Not all of them are easy to spot, so be patient and curious.

Each day seems to present you with new challenges, but think about it: Are they really all that “new”? 

You’re going to eventually lose a client. It happens at some point to everybody. What matters most is how you deal with it. 

A few weeks ago, I published a blog post on the rise of private equity money in the channel. Recently, Thoma Bravo, a private equity investment firm, which also owns Continuum and is a major investor in both SolarWinds and Barracuda, acquired ConnectWise (a deal estimated to be worth $1.5 billion). Somehow, this feels like a seminal moment for MSPs.