Filtered by Topic: 'technology-success'

Overcoming Initial Hurdles when Developing MSP Standards

Three and a half years ago I wrote a blog post on developing standards and their importance to your customers. A lot has changed since then and I thought it was time to update the post with recent content. Even today, developing standards takes time and energy, but an MSP can overcome initial challenges and gain a significant advantage over its competitors.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in vCIO, IT standards, technology success

3 Tips for vCIOs to Create Strategic Business Initiatives

When creating strategic initiatives in the myITprocess Strategic Roadmap, it is common to get pulled in the direction of creating initiatives that reference technology versus plugging into clients’ business initiatives. Recommendations can and should be a blend of business and technology suggestions, but should always reference a business case as to why the recommendation should be accepted.

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| Author Bill Taylor, Member Success Team Lead, tagged in vCIO, technology success, strategic relationships, MSP success

Have You Maintained the Essence of TAM Throughout the Pandemic?

In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism.  But how have things changed for everyone throughout the course of the pandemic?  The Technology Alignment (TAM) role in particular could be seen as the role that changed the most in our MSP model, but the core of it remains the same.

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in vCIO, technology success, MSP software tools, COVID-19

A Metaphor for Continuous Improvement in Technology Alignment & vCIO

How did a parking lot remind me of your Technology Success practice?

Although some people have returned to the office at this point in the pandemic, there are still many people working from home. Of the companies that are still working from home, their office parking lots have not seen nearly the amount of activity that they once did. At one point after TruMethods went to work from home, I drove past an office parking lot in town and noticed mother nature was taking over.

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| Author Bill Taylor, Member Success Team Lead, tagged in IT service provider, vCIO, technology success, COVID-19

Demonstrating Value to MSP Clients in a Deliberate and Meaningful Way

Have you recently taken a step back to ask yourself: “What am I doing to deliberately demonstrate the value that I work so hard to deliver to customers?" In the MSP world, “we don’t hear from them much” is simply not an acceptable way to explain an overall client relationship. 

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| Author Bill Taylor, Member Success Team Lead, tagged in IT process, vCIO, Customer Service, technology success

Emotional Intelligence: The vCIO's Secret Weapon

A lot of the business world for many years has revolved around the idea of being as efficient and robotic as possible to make sure we are as profitable as possible.  And don’t get us wrong, being efficient is great and necessary to have a good business, but for so long the ‘softer’ skills have been neglected, especially in the tech world.  The idea of understanding how we work as people and using that as a context to help others and ethically make money is relatively new.  

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in vCIO, IT standards, technology success

Technology Success and MSP Company Culture

As a TruMethods member, it is likely your Member Success Advisor has asked you and your team ‘how do you think the technology success process will improve personnel and company culture?’  Often this question stumps new members, as it is something that they have never considered.  After all, having great company culture is typically thought of as a ‘millennial’ thing, and so many companies, even MSPs, are a little more ‘old school’.  But company culture and Technology Success are inextricably woven together, and a healthy culture can really take a good company to greatness.

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in top MSP, MSP processes, technology success, personal success

How Much Should You Pay Your vCIO?

One of the most important roles in your organization is vCIO, for it encompasses a range of important responsibilities, including relationship management, client education, and life-cycle budgeting, many of which are essential to your organization’s successFinding someone who can consistently deliver results as your vCIO requires not only time, but also financial wherewithal.

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| Author Gary Pica, tagged in vCIO, MRR, technology success, MSP advice

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