Filtered by Topic: 'technology-success'

How Much Should You Pay Your VCIO?

One of the most important roles in your organization is vCIO, for it encompasses a range of important responsibilities, including relationship management, client education, and life-cycle budgeting, many of which are essential to your organization’s successFinding someone who can consistently deliver results as your vCIO requires not only time, but also financial wherewithal.

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| Author Gary Pica, tagged in vCIO, MRR, technology success, MSP advice

Closing the Gaps in Your MSP

Every TruMethods member knows by now the importance of their Technology Success Process. Completing Technology Alignment visits (virtually or in person) and having vCIO meetings is the core of what we teach to make sure our operations run smoothly and we provide the most value possible. But there are of course other members of the operations team less directly involved with Technology Success, but no less important to the triumph of the process. How do we communicate to these other sectors and departments to make sure things continue to run smoothly?

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in MSP, top managed service provider, MSP Value, technology success

Leveraging myITprocess to Enhance Communication Between Service Delivery Roles

We all know that having a company be successful is a team effort.  Everyone needs to work together to make sure that everything runs smoothly, and things work the best when we all know where our edges are on our roles and we are empowered to become experts in our fields.  While TruMethods has a lot of content that talks about service delivery roles and we facilitate discussions about how the roles work together, how can myITprocess help with that communication?

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in IT services, vCIO, technology success, MSP software tools

MSP Standards, Best Practices, and Frameworks. Oh My!

With myITemplates, instead of having to manually add standards, MSPs can select standards templates from the standards library in our myITprocess software. In one of our recent member meetings, we mentioned a large list of templates available in myITprocess by the end of 2020 through the myITemplates repository. The list helps fill gaps in several industries that lack or are under-represented. This list is below.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in IT solutions, vCIO, IT standards, technology success, MSP software tools

How MSPs Can Best Utilize A Standards Library

Any good MSP is going to want to check on how their clients are aligned to their own and industry best practices.  Making sure that clients are compliant with things like HIPAA, NIST, PIPEDA, and GDPR means that the client is better prepared for different types of failures and nefarious events.

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in top MSP, vCIO, IT standards, technology success, MSP software tools

The COVID-19 Impact on MSP Delivery Areas

Every business is broken down into different sections.  Every cog in the machine needs to work properly in order for the whole to be more than the sum of its parts.  The MSP world is no exception, and every aspect of the system can be broken down into even smaller systems.  The service desk in particular can be difficult to divide. Who does what?  What is important to have its own department?  And how have things changed since we entered a pandemic 6 months ago? 

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in top managed service provider, vCIO, technology success, COVID-19

Are You Fulfilling The Essence of Your MSP Role?

Are you really doing everything in the scope of your position for your MSP’s customer? In the TAM and vCIO roles in particular, doing every facet of the role is incredibly important for the TruMethods model to work as well as it can.  Luckily, what each of these roles do can easily fit on one graphic representation.

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in IT support, vCIO, MSP Value, technology success, MSP advice

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