Filtered by Topic: 'vcio'

How To Evaluate Your vCIOs

We at TruMethods encourage all our members to track and measure the results of each service delivery area. While many TruMethods members understand what we’re asking for them to measure when it comes to the majority of service delivery areas, there’s typically a misunderstanding when it comes to evaluating vCIOs — but that stops today.

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| Author Gary Pica, tagged in vCIO, strategic relationships

Become A Strategic Partner, Not A Trusted Advisor

Without a doubt, “trusted advisor” is one of the most overused and misused terms in the industry. We’ve all used it at some point or another. It’s how we’ve pitched ourselves to potential clients, right? “Think of us as your trusted advisor,” we’d say. It’s how we’ve been carrying out business for many years, but it’s about time we change our approach.

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| Author Gary Pica, tagged in world class msp, vCIO

Are You A Functional Area Or An Expense?

Take a look at your business and how your customers perceive you. Do they consider you to be integral to their businesses, or are you just another expense item, tucked away under SG&A? Are your customers willing to pay top dollar for your services, or are they looking to go with the cheapest rate? Understanding where your customers fit you into their business plans tells you where you as an IT provider need to shift approaches.

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| Author Gary Pica, tagged in top managed service provider, vCIO, MSP Value

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