Three and a half years ago I wrote a blog post on developing standards and their importance to your customers. A lot has changed since then and I thought it was time to update the post with recent content. Even today, developing standards takes time and energy, but an MSP can overcome initial challenges and gain a significant advantage over its competitors.... Read more
When creating strategic initiatives in the myITprocess Strategic Roadmap, it is common to get pulled in the direction of creating initiatives that reference technology versus plugging into clients’ business initiatives. Recommendations can and should be a blend of business and technology suggestions, but should always reference a business case as to why the recommendation should be accepted.... Read more
In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism. But how have things changed for everyone throughout the course of the pandemic? The Technology Alignment (TAM) role in particular could be seen as the role that changed the most in our MSP model, but the core of it remains the same.... Read more
How did a parking lot remind me of your Technology Success practice?
Although some people have returned to the office at this point in the pandemic, there are still many people working from home. Of the companies that are still working from home, their office parking lots have not seen nearly the amount of activity that they once did. At one point after TruMethods went to work from home, I drove past an office parking lot in town and noticed mother nature was taking over.... Read more
Have you recently taken a step back to ask yourself: “What am I doing to deliberately demonstrate the value that I work so hard to deliver to customers?" In the MSP world, “we don’t hear from them much” is simply not an acceptable way to explain an overall client relationship.... Read more
What prompted an upgrade to the FormulaWon Training Portal?
The last time our members portal saw an update was in 2015. We felt that in the last five years, the technology behind the portal and the needs of our members have changed and we need to keep up by updating the site from multiple angles. Also, with the increased onboarding of new members in our FormulaWon program, myITprocess, and TruPeer, the portal is destined to become a hub for user training, live and recorded events, and member forums.... Read more
A lot of the business world for many years has revolved around the idea of being as efficient and robotic as possible to make sure we are as profitable as possible. And don’t get us wrong, being efficient is great and necessary to have a good business, but for so long the ‘softer’ skills have been neglected, especially in the tech world. The idea of understanding how we work as people and using that as a context to help others and ethically make money is relatively new.... Read more
Choosing the best standards for your clients is difficult. Many questions arise when deciding what standards are worthy: Are these the best? Can we do better? Are these proper for their industry? I sat down and thought about this conundrum and came to this conclusion: it depends.... Read more
Aligning your customer’s to a set of standards seems easy. You create questions around privacy, security, and infrastructure and ensure they meet business goals. What if you have outdated, too broad, or non-existent standards? What if you need more and are unsure where to look?... Read more
One of the most important roles in your organization is vCIO, for it encompasses a range of important responsibilities, including relationship management, client education, and life-cycle budgeting, many of which are essential to your organization’s success. Finding someone who can consistently deliver results as your vCIO requires not only time, but also financial wherewithal.... Read more