Technology Alignment: The Changing Role of Compliance for MSPs

Develop technology standards to ensure your business is up-to-date with the changing technology needs in the MSP industry!

Watch the Recording!

The changing technology needs of an MSPs target market and the need to be compliant with new government regulations means it’s time for MSPs to take a new approach to compliance. 

Top MSPs are combating these changing needs with process and discipline focused on developing and maintaining technology standards and proactively ensuring that every client is aligned with those standards.

Gary Pica and his team have developed multiple training manuals and hours of training content on delivering a repeatable technology alignment process that will ensure happy customers and fewer support requests. During this session you will learn:

  • Key metrics and drivers of effective Technology Alignment Managers (TAM)
  • How to show client’s the value of your alignment process
  • How drive down reactive service noise and keep customers happy
  • A day in the life of a top TAM

If you don’t build more high-value relationships with your customers, someone else will. You don’t want to miss what Gary has to say.

During This Session:

You’ll walk away with a framework to build an efficient and repeatable Technology Alignment process.


Key guidance from our Experts


Strategies you can implement immediately


A proven process to help you scale efficiently


Role analysis of every employee involved in the TAM process

Presented By:

TruMethods has teamed up with IT Glue to bring you this awesome event!

New TruMethods Logo - PNG
IT Glue Logo

About our Speaker


Gary Pica

President of TruMethods

Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.

  • LinkedIn

Bob Penland

CTO of TruMethods

Bob Penland is a leader in the MSP technology community. As the Director of Technology for the MSP, Dynamic Digital Services, his guidance helped create a technical platform to support over 7,000 users. For the past 10 years, he has been the CTO of TruMethods. Bob is the architect of myITprocess, the industry’s first software platform that allows MSPs to develop a repeatable process to build high-value vCIO relationships.

  • LinkedIn
Travis Brittain

Travis Brittain

Sales Engineer at IT Glue

Travis’ passion for technology lead him to Fully Managed, an MSP in Western Canada where his drive for process and clarity made a perfect fit to work on their new project: re-packaging their internal documentation tool to be sold as a SaaS platform. Later this platform became known as IT Glue, the world’s leading documentation solution. In 2016, Travis moved to IT Glue full-time and over the past several years has held multiple roles including Support Analyst, Partner Success Manager, and now Sales Engineer.In his current role, Travis is responsible for helping IT teams explore the potential great documentation can bring to their organization.

  • LinkedIn

Watch the Recording

Technology Alignment: The Changing Role of Compliance for MSPs