Calling 2020 a challenging year would be an understatement. The COVID-19 pandemic forced MSPs to reconsider how they were doing business. While many survived, others didn’t. What’s important is that the ones who did, learn from their mistakes. 

Sometimes your largest customers aren't always your best customers. While your largest customers may be paying yours bills and then some, they may also be hurting your margins. Look carefully at what your customers are costing you. 

We’ve always stressed the importance of Service Delivery areas communicating with one another. While each area has its own responsibilities, in order for you to service your customers efficiently and effectively, everyone needs to be in sync. We’ve seen the importance of this during the coronavirus crisis and learned many lessons as a result.  

2020 was a rough year for everybody, but despite its many challenges, TruMethods members have weathered the storm. They've learned to adapt, and they’re now better businesspeople because of it.

Building a solid technology portfolio is essential for a successful MSP, but having a good lineup of products and services is just one part of fortifying client relationships, attracting new business and remaining competitive. MSPs have to establish a unique position in a crowded marketplace, and communicating their value is a critical component of meeting their business goals.

By now, you’ve read all about Russia's hack on the U.S. It's a huge deal for a variety of reasons, many of which are technical in nature, but while the technical details of Russia’s latest cyberattack are important, the hack itself should be a reminder to MSPs everywhere: assume breach.

With myITemplates, instead of having to manually add standards, MSPs can select standards templates from the standards library in our myITprocess software. In one of our recent member meetings, we mentioned a large list of templates available in myITprocess by the end of 2020 through the myITemplates repository. The list helps fill gaps in several industries that lack or are under-represented. This list is below.

Creating templates from scratch is definitely hard work. First, you have to find the source material and ensure it is accurate. Next, you have to try and find a copy that is easy to transfer to myITprocess (TruMethods' software framework built specifically for vCIOs). Finally, you have to perform the work of export/import or copy and paste it into a spreadsheet. The process is time-consuming—and in some cases—not worth the effort.

When I ask MSPs to share their business goals, they often reply with their revenue or sales goals. “We’re at two million today, but we want to hit 2.8 million in two years,” they say. When I ask individuals about their financial goals, they often share their income goals. “I make $60,000 today, and in so many years, I'd like to make $100,000,” they say. But here’s the thing: Setting business and personal goals is nearly impossible if your net worth goals aren’t clear.  

We’ve shared a first together: Selling during a global pandemic.