TruMethods Blog

Wanted: Trustworthy Guidance from a Security Professional

In the wake of the COVID-19 pandemic, companies are facing the dual challenges of supporting employees working from home while absorbing the fallout from the associated economic downturn. Although economies are slowly re-opening around the world, it’s unclear just how long it will take to get back to where it was before the shutdown.

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| Author Michael Mowder, Senior Director, Global Partner Success at Barracuda MSP, tagged in cybersecurity risk management, IT security, MSP security, cybersecurity

Eliminate Tribal Knowledge

For those not familiar with the age-old classic of ‘whisper down the lane’, here is a refresher. Whisper down the lane is a game when someone whispers a phrase into someone’s ear and their job is to whisper it to someone else who then whispers it to someone else and so on. The more people there are the greater the chances of the message becoming altered during transmission. It’s a fun game that makes people laugh for hours—or days—depending on your sense of humor. Information passed down between generations is referred to as Tribal Knowledge; someone did something one way, then passed it on.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in IT support, MSP processes, IT standards, MSP software tools

A Conversation with Kirk Lesser, President of Renascence IT Consulting

Nobody planned for the COVID-19 pandemic. While MSP owners didn’t get the chance to proactively prepare for the crisis itself, some are in better shape right now than others. Why is this the case? Those who are seeing success during these challenging times began implementing solid frameworks long before the COVID-19 outbreak.  

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| Author Gary Pica Jr., tagged in top MSP, MSP processes, member interview, MSP productivity

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