This is the time to make some operational pivots in your business. While there are several adjustments you can make today to better your tomorrow, evaluating how, why and when you hold meetings can make a world of difference to your business results.

In the wake of the COVID-19 pandemic, companies are facing the dual challenges of supporting employees working from home while absorbing the fallout from the associated economic downturn. Although economies are slowly re-opening around the world, it’s unclear just how long it will take to get back to where it was before the shutdown.

What determines our expectations in life and business is very complex. Some of it is based on what we've experienced. We then turn our experiences into laws and allow them to govern our decisions and behaviors. And often, there’s a wide gap between these laws and reality. 

Many MSPs are having a tough time selling in the current climate. They fear they are being insensitive by reaching out to businesses during these unprecedented times. Here’s the thing, it’s simply not true.

Change drives innovations. With all of the recent changes brought on by COVID-19, it's time for your MSP to innovate.

While MSPs have always focused on customer satisfaction, the COVID-19 crisis is changing the way MSPs are evaluating the services they’re delivering. 

For those not familiar with the age-old classic of ‘whisper down the lane’, here is a refresher. Whisper down the lane is a game when someone whispers a phrase into someone’s ear and their job is to whisper it to someone else who then whispers it to someone else and so on. The more people there are the greater the chances of the message becoming altered during transmission. It’s a fun game that makes people laugh for hours—or days—depending on your sense of humor. Information passed down between generations is referred to as Tribal Knowledge; someone did something one way, then passed it on.

If your customers aren’t looking forward to participating in quarterly business review (QBR) meetings, you need to rethink your approach. 

Nobody planned for the COVID-19 pandemic. While MSP owners didn’t get the chance to proactively prepare for the crisis itself, some are in better shape right now than others. Why is this the case? Those who are seeing success during these challenging times began implementing solid frameworks long before the COVID-19 outbreak.  

A lot in the world has changed since you drafted your 2020 business plan late last year.