While many things in life are out of your control, your mindset isn’t one of them. You and only you determine how to respond when “life happens.” You typically have two options: Sit and sulk or adapt and overcome. The choice is yours. But what’s often not so simple...
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In the book “Great by Choice,” Jim Collins introduces the concept of return on luck (ROL). After comparing good and bad luck events at numerous companies, he found that, on average, the high-performing companies, or as he called them, the 10X companies, had the same number of luck events...
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In the fast-paced world of managed services, providing clients with reliable and efficient IT solutions is only part of the equation. Equally important is your ability to clearly demonstrate the value you provide and deliver your services in a way that your clients can easily understand. Enter the world...
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I’ll conduct a free security audit for you by asking just two questions. One, what is your average seat price? Two, do you have at least one person in your service delivery organization who’s 100 percent proactive? In other words, they don’t bill professional services, and they don’t do...
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Over the last few years, many MSPs and industry pundits have claimed that our industry is undergoing a rollup. While I’ve consistently argued that the transaction volume has been minimal in relation to the market size — with data supporting my stance — I now believe we are genuinely...
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We are in a new normal regarding the issues surrounding attracting and retaining talent, and many factors contribute to this. There’s near-zero tech unemployment, the competition for talent is no longer localized and your requirements have changed. Additionally, you’ve doubled the number of tools in your stack in recent...
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Do you know what time of the year it is? I’ll give you a hint. Many would say it’s the most wonderful time of the year! No, I’m not talking about the Christmas season (although that’s right around the corner, too). Everybody from all walks of life celebrates the...
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Have you ever felt alone running your MSP? (I know I have in the past on many occasions!) With MSPs facing many complex issues today, it’s common to feel that no one truly understands what you’re going through. That’s why I believe peer groups are so valuable to our...
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Personal productivity is paramount in gauging an individual’s or an organization’s success. How productive you are impacts results more than how hard you work. Yet, many business leaders overlook personal productivity, rarely discussing it during interviews or making it part of their training or performance metrics. During interviews, I...
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Champions do what others can’t or won’t do daily and make it look easy. There’s a lot to unpack in this statement. Building the discipline to fulfill your potential at anything takes work. It starts with uncovering the building blocks of the role, the task or the skill and...
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