TruMethods Blog

5 Service Delivery Topics You May Have Missed in 2020

We’ve always stressed the importance of Service Delivery areas communicating with one another. While each area has its own responsibilities, in order for you to service your customers efficiently and effectively, everyone needs to be in sync. We’ve seen the importance of this during the coronavirus crisis and learned many lessons as a result.  

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| Author Gary Pica, tagged in top managed service provider, MSP Value, MSP advice, High-Value Services

The MSP Value Proposition

Building a solid technology portfolio is essential for a successful MSP, but having a good lineup of products and services is just one part of fortifying client relationships, attracting new business and remaining competitive. MSPs have to establish a unique position in a crowded marketplace, and communicating their value is a critical component of meeting their business goals.

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| Author Michael Mowder, Senior Director, Global Partner Success at Barracuda MSP, tagged in MSP Value, business success, MSP advice

MSP Standards, Best Practices, and Frameworks. Oh My!

With myITemplates, instead of having to manually add standards, MSPs can select standards templates from the standards library in our myITprocess software. In one of our recent member meetings, we mentioned a large list of templates available in myITprocess by the end of 2020 through the myITemplates repository. The list helps fill gaps in several industries that lack or are under-represented. This list is below.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in IT solutions, vCIO, IT standards, technology success, MSP software tools

MSP Compliance and Resources

Creating templates from scratch is definitely hard work. First, you have to find the source material and ensure it is accurate. Next, you have to try and find a copy that is easy to transfer to myITprocess (TruMethods' software framework built specifically for vCIOs). Finally, you have to perform the work of export/import or copy and paste it into a spreadsheet. The process is time-consuming—and in some cases—not worth the effort.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in top managed service provider, IT processes, IT service, vCIO, MSP software tools

The Power of Long-Term Net Worth Goals

When I ask MSPs to share their business goals, they often reply with their revenue or sales goals. “We’re at two million today, but we want to hit 2.8 million in two years,” they say. When I ask individuals about their financial goals, they often share their income goals. “I make $60,000 today, and in so many years, I'd like to make $100,000,” they say. But here’s the thing: Setting business and personal goals is nearly impossible if your net worth goals aren’t clear.  

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| Author Gary Pica, tagged in goal-setting, business success, personal success, finance, MSP advice

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