For those not familiar with the age-old classic of ‘whisper down the lane’, here is a refresher. Whisper down the lane is a game when someone whispers a phrase into someone’s ear and their job is to whisper it to someone else who then whispers it to someone else...
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Nobody planned for the COVID-19 pandemic. While MSP owners didn’t get the chance to proactively prepare for the crisis itself, some are in better shape right now than others. Why is this the case? Those who are seeing success during these challenging times began implementing solid frameworks long before...
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*Please note that the information in this blog post is not advice and TruMethods recommends speaking with proper legal counsel or a financial advisor before making decisions. United States Coronavirus (COVID-19): Small Business Guidance & Loan Resources The United States Small Business Administration (SBA) is offering financial assistance to...
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There are a few terms in the MSP industry that have been overused, but none more than the word “proactive”.Every MSP says it’s proactive, but if you dig a little deeper, you’ll find that most MSPs are not actually proactive, they just have proactive intentions. There’s a big difference. A few weeks ago, I spoke to...
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Business initiatives and recommendations are the key components that empower a vCIO to build a meaningful strategic roadmap for every customer — the 12 to 18 month plan that guides your business relationship with each client. On a recent podcast, I spoke with Rob Danser, senior Member Success Advisor...
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Each day seems to present you with new challenges, but think about it: Are they really all that “new”? When you look back over the course of your career,take into considerationthe problems you’ve faced. Are they the same ones you’re dealing with now? If so, why is that the case? I’ve...
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You’re going to eventually lose a client. It happens at some point to everybody. What matters most is how you deal with it. Instead of dwelling on your loss, move past it by quickly assessing what went wrong,debriefing your employees and continuing to follow up with leads—even during the...
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Many MSPs are having issues with employee retention in today’s economy, which isn’t necessarily bad news. If you’re having a tough time finding quality employees, so are in-house IT departments. Overall, if you play your cards right, the good could outweigh the bad, but to take advantage of the...
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Try not to look at delivery areas as silos within your organization. Yes, each delivery area has its own responsibilities — that’s true — but delivery areas also work collectively to propel you and your clients forward. Silos hinder communication within any business. It’s up to you to break...
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Without a doubt, “trusted advisor” is one of the most overused and misused terms in the industry. We’ve all used it at some point or another. It’s how we’ve pitched ourselves to potential clients, right? “Think of us as your trusted advisor,” we’d say. It’s how we’ve been carrying...
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