An initial meeting with a prospect doesn’t have to be unpredictable.(In fact, it shouldn’t be.)The process of “setting the stage“during the initial conversation with a prospectincreases the likelihood of you being able to control the discussion from the onset, includinggetting the prospect to tell you no, which, believe it or not, isn’t necessarily always a bad thing. Most people avoid saying...
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Taking inventory of employee time is a great way to determine how employee efficiency can be improved. But even though this assessment is fairly straightforward, many MSPs avoid it. If this sounds like you, you’re in luck. There’s an even easier way to determine how many seats one support...
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In today’s IT environments productivity is necessary, uptime is essential, and security is critical. The latest hardware and software provide layers of protection in hopes of preventing cyber attacks. The newest technology causes most IT providers to forget the weakest link: the end user. A typical user focuses on...
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As a vCIO, you should always be looking to improve the strategic conversations you have with your clients to establish yourself as a true strategic partner in their business. When presenting important items to a business owner or C-level decision-maker, it’s critical for vCIOs to write down feedback and...
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While MSPs first starting out have a lot to learn, their chances of succeeding increase significantly if they start small and follow the TruMethods framework. “Don’t try and do it all on your own,” said Darryl McAllister, Managing Director at NetCare Technology. “There’s safety in numbers. Go into business...
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Schnizzfest is less than sixty days away. Can you believe it? We’ve been away from each other a little longer than usual, but before you know it, we’ll be united again — in Florida this time. If you haven’t heard the news, I’ll repeat it: Schnizzfest will be held...
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Landing your first few clients isn’t easy, but the more confident you become in yourself and your business over time, the more clients you’ll acquire. To move the needle initially, you’ll need to develop an offering to test and look for prospects in the right spots. Finding yourself takes...
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Many MSPs are having issues with employee retention in today’s economy, which isn’t necessarily bad news. If you’re having a tough time finding quality employees, so are in-house IT departments. Overall, if you play your cards right, the good could outweigh the bad, but to take advantage of the...
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Every employee in your business plays a role in making your company profitable. Unlike your leadership team, your employees serve your business in a different capacity: They’re in the trenches. While you’re collaborating with your leadership team in an underground bunker somewhere, your employees are taking fire day in...
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Building an MSP service package that differentiates your company can be difficult. With numerous ways to organize and present your services, you want to ensure you’re communicating your value to potential clients. Explore these four areas you should include when packaging your MSP services, and learn how to talk...
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