CASE STUDY

MicroAge Uses myITprocess to Demonstrate Service Value & Increase Customer Accountability

“The more the merrier” may not hold good for your MSP business if you have many clients but no structured way to manage them. Find out how MicroAge uses myITprocess to initiate and manage projects with clients in a way that’s efficient and goal-oriented.

“myITprocess provides a structured way to discuss recommendations and initiatives with clients.”

The Struggle to Keep Clients Honest Was Real

We know how frustrating it is when a client makes grand plans but fails to follow through on them. It results in time wastage — you don’t get the right value or return for your time — and makes it difficult to grow your partnership with them. This was MicroAge’s story before myITprocess. They had many clients, but no organized way to conduct quarterly meetings, discuss progress and plan ahead of time by getting their clients’ word and buy-ins in advance.

myITprocess Helps Establish Order in Client Relationships

MicroAge’s Director of Customer Success and vCIO, Sergio Lima, tells us that they and their clients love myITprocess because it’s a platform everyone can interact with.

“myITprocess helped us develop a standardized list of 75 alignment questions that can easily be shared with each and every client.”

These questions cover the entire gamut of IT operations — from devices to environments, solutions and strategies (cloud, backup, etc.) and more. They help MicroAge and their clients stay ahead of their challenges and plan for the future.

“We present our recommendations in the presentation mode of myITprocess. This helps us have an active discussion on the IT risks and the projects we’re planning. Our clients can either accept or reject projects or put them on hold on the spot. It’s a great way to increase client accountability.”

myITprocess also helps MicroAge share alignment and budget reports with their clients to showcase the value of their services and keep their clients engaged, focused and accountable.

myITprocess Increases Operational Efficiencies & Creates Opportunities for Growth

Since implementing myITprocess, MicroAge has achieved remarkable results. They have been able to conduct about 8 to 10 vCIO meetings every month, creating a monthly opportunity of about $60,000 and overall opportunity of $800,000 in the sales funnel.

An MSP Recognized as a Leader in IT Solutions and Support

MicroAge is a one-stop shop for all IT needs. They have been consistently ranking as one of the top IT solutions companies in Canada and across the globe.

Schedule Your myITprocess Demo

WEBINAR

Look Beyond: Operational and Sales Pivots

Discover how you can adjust your planning to make sure your MSP has a successful 2020

Enjoy the webinar! Check out these other great resources from TruMethods if you’re interested. Be sure to visit the TruMethods website for more information on how to supercharge your MSP!

WEBINAR

Mastering Your MSP Cybersecurity Sales Approach

Learn how you can use security to capture new revenue opportunities

Enjoy the webinar! Check out these other great resources from TruMethods if you’re interested. Be sure to visit the TruMethods website for more information on how to supercharge your MSP!

WEBINAR

Moving Forward and Navigating COVID-19

This crisis will pass, but will you be ready to lead your business into the new world?

Enjoy the webinar! Check out these other great resources from TruMethods if you’re interested. Be sure to visit the TruMethods website for more information on how to supercharge your MSP!

WEBINAR

How Will COVID-19 Impact Your MSP Business?

Our team of MSP experts will help you navigate this uncertain territory

Thank you for your interest in this webinar. Be sure to check out the rest of the TruMethods webinars in the resource center on our website.

Here are some other resources we think you may be interested in:

ON-DEMAND WEBINAR

How MSPs Can Hire and Retain Top Talent

Finding and retaining top talent isn’t easy in a Tech Market with 1% unemployment.

ABOUT OUR SPEAKERS

Gary-Pica

Gary Pica
President of TruMethods

Jeannine Edwards
Sr. Director of Channel Marketing

Fill out the form to view the webinar recording!

Finding and retaining top talent isn’t easy in a Tech Market with 1% unemployment. IT providers must develop a process for hiring and managing people. You need to be creative and process driven. During this webinar, Gary and Jeannine will present the keys to solving people challenges.

Topics include:

  • Developing a process to attract top talent
  • Interviewing techniques that land great people
  • Getting “A” results from “B” players
  • Developing a culture of accountability

Like most aspect of this business, if you have a proven process then results will follow. If you want the steps to building a high performing MSP team, you don’t want to skip this session.

Watch the Webinar!

ON-DEMAND WEBINAR

The MSP Value Problem: Commanding Higher Prices

Take advantage of a growing opportunity in the marketplace and avoid common mistakes when adding security to your service offering.

ABOUT OUR SPEAKERS

Gary-Pica

Gary Pica
President of TruMethods

Jeannine Edwards
Sr. Director of Channel Marketing at StorageCraft

Fill out the form to view the recording of the webinar with StorageCraft, The MSP Value Problem: Commanding Higher Prices.

The MSP market is maturing. All IT providers have access to the same tools and technology. Prospects have trouble seeing a difference between providers so price becomes a deciding factor. MSPs need to evolve to stay ahead of the competition. During this session industry leader Gary Pica and Jeannine Edwards, Sr. Director of Channel Marketing at StorageCraft, share a blueprint for top performing MSPs. Learn how to build additional value into your support offering, command higher prices and separate yourself from competitors.

Gary & Jeannine will show you how to create a true competitive advantage. You will learn:

  • How to start moving up the MSP Value Stack!
  • How to command a higher monthly fee
  • How to implement a Value-Based selling approach

It is once again time for MSPs to evolve. If you are ready to lead the field, you will want to hear what Gary & Jeannine have to say.

Access Webinar Now

ON-DEMAND WEBINAR

The New Math of Managed Services with Auvik Networks

Calculate the unrealized profitability of your business

ABOUT OUR SPEAKERS

Gary-Pica

Gary Pica
President of TruMethods

Alex Hoff
Auvik VP of Product and Sales

What if you could generate 50 percent more revenue with the same number of employees?

During this session, industry leader Gary Pica and Auvik VP of Product & Sales Alex Hoff will share both macro and microeconomic principles driving the success of the top 10 percent of IT providers.

The MSP industry has changed and so have key economic drivers. Top providers are enjoying profit margins that are 3 time the industry average. To achieve greater profitability, you need to have a command over the cost drivers and revenue levers. 

During this session you will learn:

  • A framework that will guide you to higher profit margins
  • One number that will change your business
  • 3 key metrics that impact every MSP

You will learn to calculate profitability locked inside your business and develop a plan to unlock it. If higher profitability is your priority, you don’t want to miss what Gary and Alex have to say. Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits. 

Watch the Webinar!

WEBINAR

Unleash your MSP Super Power

Leverage what you do best for a powerful competitive advantage.

ABOUT OUR SPEAKER

Gary-Pica

Gary Pica
President of TruMethods

Fill out the form to view our session on Unleashing you MSP Super Power

Every business needs a competitive advantage that sets them apart. But, with so many MSPs in the industry – and all of them offering the same basic set of services – how do you differentiate yourself?

Boosting your monthly recurring revenue becomes a reality when you tap into your MSP Super Power – the unique skill or service you offer to clients.

In our free webinar, you’ll learn how to realize the competitive advantage that makes your business great. Discover how to:

  • Identify your Super Power
  • Demonstrate its value to clients
  • Leverage your Super Power for increased monthly recurring revenue

Start wielding your Super Power today to make a positive difference in your revenue.

Access The Webinar Now

CASE STUDY

Discover The Story Of A TruMethods Member

How an MSP quadrupled its revenue in 5 years

Fill out the form to gain access to your copy of the TruMethods Case Study, How a Managed Services Provider Increased Its Revenue 4x Over 5 Years.

Do you ever feel as if your business is stuck in place? That you are looking for help to push your business to the next step? Every business owner has been in this position and it is a part of why TruMethods exists!

Read first hand from one of our successful members about the journey he took to become an industry-leading IT provider in his market. This case study highlights Shael Risman, CEO of Pace Technical in Toronto, Canada. Shael has been able to implement the TruMethods framework, leverage myITprocess, and create a company culture that has transformed his business into a World Class MSP. 

Download your copy of this Case Study to read exactly what Shael has to say about his journey.

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