The Top 3 Mistakes Crushing your MSP’s Profitability
Unleash the hidden profitability in your business to increase profit margins and grow your MSP efficiently!
The average MSP has unrealized profitability locked inside their business that they are unable to unleash. During this webinar, TruMethods President Gary Pica and Unitrends General Manager Mike Sanders will share a proven process you can follow to build a high-profit MSP. As the MSP model evolves and becomes more complex it is critical to have a simple framework to ensure you scale efficiently. During this session you will learn:
A simple exercise every MSP can use to uncover unrealized profitability
3 changes to service delivery that will immediately impact efficiency
5 metrics that impact both accountability and profitability
A counter intuitive perspective that will simplify profitability
Every MSP business leader that attends this session will make at least one change that will positively impact their growth and profitability. If you feel stuck in place and your goal is to build a more efficient and profitable MSP, you don’t want to miss what Gary and Mike have to say.
Watch the Recording!
DURING THIS SESSION:
You’ll walk away with a framework to implement immediately to unlock the unrealized profitability in your business.
Key guidance from Security Experts
Strategies you can implement immediately
A proven process to help you scale efficiently
Learn the importance of matching your team to delivery areas based on their skills
PRESENTED BY:
TruMethods has teamed up with Unitrends bring you this informative virtual event!
ABOUT OUR SPEAKER
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Mike Sanders
Unitrends General Manager
Mike Sanders is the General Manager for Unitrends. Mike was one of the first employees at Kaseya in 2004. Over the following ten years Mike ran varying sales groups for Kaseya including the Americas, EMEA, and Strategic Accounts. After ten years at Kaseya Mike left to start his network monitoring company, Cenersys. In 2017 Cenersys was acquired by IT Glue and Mike returned to Kaseya to launch Unitrends MSP and became the GM of Unitrends in 2019.
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The Top 3 Mistakes Crushing Your MSP’s Profitability
The cybersecurity experts return to reveal the “must-haves” for your IR plan
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Today’s threat landscape offers tremendous opportunities and at the same time, it requires MSPs to prepare for a worst-case scenario.
Does your company have an Incident Response Plan in the event that your RMM and clients are breached? Has it been tested?
In our first session, Wes and Chris performed a tabletop simulation meant to reveal how your current plan would hold up if bad actors gain access to your clients’ environments.
Join Wes Spencer, Chris Loehr, and Mike Burgard as they are back for another session – this time giving you the “must-haves” when it comes to building your own IR plan.
During this session, you will learn to:
Address the top MSP threats
Work with external entities (legal, insurance, PR, law enforcement, etc.)
How to build your IR plan
Incorporate testing and lesson learned
Involve key stakeholders (line of business apps)
Don’t miss out on this great event!
During This Session:
You’ll walk away with a plan to prepare yourself for the next security breach!
Key guidance from Security Experts
Strategies you can implement immediately
A proven process for preparing a successful Incident Response Plan
Your team will be empowered to handle the next security breach
Presented By:
TruMethods has teamed up with Perch Security and The Cyber Call to bring you this unique cybersecurity exercise!
About our Speakers
Chris Loehr
Executive Vice President, Solis Security
Chris Loehr has over 25 years of leadership experience in designing and delivering cybersecurity and IT operational strategies for the financial industry. He has proven repeatedly that he has the ability create strategy, lead a company to execute towards that strategy, and have measurements in place to prove it. Chris has primarily focused on improving the operational capabilities of IT and cybersecurity organizations in the financial services sector. He has transformed IT organizations at multiple companies from being reactive and disgruntled to being high performing and possessing high energy. In his 19+ years in the banking industry, he has survived and thrived through the times of government regulation onslaught and the tight profit margins that threatened the sustainability of the banking industry.
Wes Spencer
CISO, Perch Security
Wes Spencer is a nationally recognized technology innovator and cybersecurity expert. He has served as a senior executive and advisor from Fortune 500 to venture capitalist backed startups. He is a dynamic and frequently requested professional conference speaker. Wes has served on multiple advisory committees with distinguished organizations such as American Banker, Sentinel One, and FS-ISAC. He currently serves on the Department of Homeland Security AIS advisory committee and is active in the STIX working group to continue to drive automation standards in threat intelligence sharing. By profession, Wes is the CISO of Perch Security. Wes is the senior executive focusing on internal and external cybersecurity for Perch. Wes provides thought leadership externally to organizations around the world in the area of threat intelligence and threat information sharing.
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Andrew Morgan
Founder of The Cyber Call
An industry veteran who has been working with MSPs since 2004. As one of the earliest employees at ConnectWise, Andrew took various roles around in sales and led the cybersecurity strategy prior his departure. He works with several of the industry’s top cybersecurity vendors and is the founder and host of the CyberCall.
Mike Burgard
CISO Marco Technologies
Mike Burgard joined Marco Technologies as a Solutions Architect in 2016. With 20 years of experience in the IT industry, Mike specializes in security and data solutions. He has helped numerous organizations safeguard their data and control malware and data breaches. As CISO, Mike is responsible for internal company security, commercial offering security solutions, and working with customers to solve complex security issues. He works with customers of all sizes to ensure they can identify, prevent, and remediate network intrusions, data breaches, and other vulnerabilities. Mike helps customers identify risk, evaluate the best methods of protection for their systems, and secure their information assets. Mike was the 24th person certified by VMware in desktop virtualization and still specializes in this technology today. Mike was previously the Information Security Officer (CISO) and IT Manager at First Bank & Trust (Fishback Financial Corporation holding company), the largest private bank in the state of South Dakota. Mike was their Enterprise Architect for 7 years prior to being in a manager position. Mike has worked in technology in K-12 education and manufacturing industries in network administration roles. Mike is a South Dakota certified Law Enforcement Officer and keeps an active certification working part-time in Law Enforcement.
Now is the time for MSPs to adjust their sales process and reset sales goals to achieve business success in 2020.
Fill out the form to view the recording!
Now more than ever, it’s critical that you’ve honed in your sales process to keep your MSP engine running. 2020 has brought more MSP churn than ever before. This means there’s an opportunity for those who are prepared.
TruMethods and IT Glue are teaming up to help you pivot your sales process to meet the changing needs of customers.
Webinar highlights include:
How to adjust your messaging and planning: You need to be on the right side of the equation
Resetting Your Goals: 2020 hasn’t gone as expected so you need to be sure your sales goals reflect that
Adding New MRR: Learn a process for adding new MRR every month. This is more important than ever!
Watch the Recording Now!
DURING THIS SESSION:
You’ll learn how to pivot your sales process as the industry changes from the COVID-19 pandemic.
Key guidance from Security Experts
Strategies you can implement immediately
A framework for building a cybersecurity defense model
Your team will be empowered to handle all types of issues
ABOUT OUR SPEAKER
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Tom Sopwith
Director, Partner Success IT Glue
Tom Sopwith is an industry veteran with over 20 years of experience in IT roles across multiple sectors. In more recent years, Tom worked directly with MSPs in support, project, and technical account management, recognizing an integral need for documentation. At IT Glue, he brings his extensive knowledge of the industry combined with his passion for documentation to help IT teams reach their full potential. Today, Tom leads IT Glue’s Partner Success team, working with thousands of MSPs across the globe to improve their processes and documentation, alongside providing partners with exceptional customer experience
Enhancing your Service Desk will positively impact all other areas of your MSP business!
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How you handle reactive support, set expectations, and deliver to customers directly impacts customer satisfaction, retention, and profitability.
Service Desk is one of the most important components of your MSP’s service delivery, yet there are some common mistakes that MSPs make.
Join TruMethods President, Gary Pica, and TruMethods CTO, Bob Penland, as they discuss different strategies to optimize your MSP’s Service Desk.
In this session we will cover:
Specific Service Desk roles and responsibilities
The ticket lifecycle and key performance metrics that impact efficiency and client satisfaction
How to set up service board / queue configuration around delivery areas
We will also be previewing a new AI-powered ticket analysis platform, ServicePulse. ServicePulse uses AI to help MSPs easily identify and review tickets from unhappy customers.
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DURING THIS SESSION:
You’ll learn how to avoid common mistakes when it comes to your Service Desk!
Key Insights on Service Desk from the Experts
Create an Efficient Service Desk Process
Increase Retention of Customer Base
Strategies to Manage Client Expectations
ABOUT OUR SPEAKER
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Bob Penland
CTO of TruMethods
Bob Penland is a leader in the MSP technology community. As the Director of Technology for the MSP, Dynamic Digital Services, his guidance helped create a technical platform to support over 7,000 users. For the past 10 years, he has been the CTO of TruMethods. Bob is the architect of myITprocess, the industry’s first software platform that allows MSPs to develop a repeatable process to build high-value vCIO relationships.
Security Tabletop: Developing Your Incident Response Plan
Join the experts as they demonstrate how to respond to security threats during this interactive session
https://fast.wistia.net/embed/iframe/xiigpno9ya
You walk into the office Monday morning. You’ve been receiving texts from a number of clients and your team has a look of distress. Your RMM and clients have been breached. Do you have a plan? Have you run through that plan? The reality is that most MSPs don’t know what to do.
Join renowned cybersecurity experts, Wes Spencer, CISO at Perch Security, and Chris Loehr, EVP at Solis Security, as they walk you through an interactive session that will require you to go step by step over what to do if this nightmare were to occur. Get ready to collaborate and create the building blocks for an Incident Response Plan and a Business Impact Analysis.
Watch the Recording!
DURING THIS SESSION:
You’ll walk away with a plan to prepare yourself for the next security breach!
Key guidance from Security Experts
Strategies you can implement immediately
A proven process for preparing a successful Incident Response Plan
Your team will be empowered to handle the next security breach
PRESENTED BY:
TruMethods has teamed up with Perch Security and The Cyber Call to bring you this unique cybersecurity exercise!
ABOUT OUR SPEAKERS
Chris Loehr
Executive Vice President, Solis Security
Chris Loehr has over 25 years of leadership experience in designing and delivering cybersecurity and IT operational strategies for the financial industry. He has proven repeatedly that he has the ability create strategy, lead a company to execute towards that strategy, and have measurements in place to prove it. Chris has primarily focused on improving the operational capabilities of IT and cybersecurity organizations in the financial services sector. He has transformed IT organizations at multiple companies from being reactive and disgruntled to being high performing and possessing high energy. In his 19+ years in the banking industry, he has survived and thrived through the times of government regulation onslaught and the tight profit margins that threatened the sustainability of the banking industry.
Wes Spencer
CISO, Perch Security
Wes Spencer is a nationally recognized technology innovator and cybersecurity expert. He has served as a senior executive and advisor from Fortune 500 to venture capitalist backed startups. He is a dynamic and frequently requested professional conference speaker. Wes has served on multiple advisory committees with distinguished organizations such as American Banker, Sentinel One, and FS-ISAC. He currently serves on the Department of Homeland Security AIS advisory committee and is active in the STIX working group to continue to drive automation standards in threat intelligence sharing. By profession, Wes is the CISO of Perch Security. Wes is the senior executive focusing on internal and external cybersecurity for Perch. Wes provides thought leadership externally to organizations around the world in the area of threat intelligence and threat information sharing.
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Andrew Morgan
Founder of The Cyber Call
An industry veteran who has been working with MSPs since 2004. As one of the earliest employees at ConnectWise, Andrew took various roles around in sales and led the cybersecurity strategy prior his departure. He works with several of the industry’s top cybersecurity vendors and is the founder and host of the CyberCall.
WATCH NOW!
Interactive Tabletop: Developing Your Incident Response Plan
With the most powerful vCIO platform on the market!
Fill out the form to view the webinar!
Today’s technology market is constantly changing. New security threats pop up every day. New software solutions are constant. How can you ensure that your customers’ technology is up to date? How can you get them to understand your recommendations? It all starts with myITprocess!
Join TruMethods President, Gary Pica, and TruMethods CTO, Bob Penland, as they preview how myITprocess can help you enhance your vCIO process.
During this session, you will learn:
How myITprocess can help you manage technical standards, client alignment and strategic outlook for customers all in one place
Discover how to build a repeatable client process that is the foundation for establishing high-value customer relationships
Unlock an innovative formula for your vCIO role, which will lead to more monthly recurring revenue
https://fast.wistia.com/embed/iframe/me96srsug0
Watch Now!
DURING THIS SESSION:
You’ll learn how myITprocess can transform your business!
Key Insights on vCIO from the Experts
Strategies to Improve Client Relationships
Process for Selling More Recurring Revenue
How to Grow Your Customer Base
ABOUT OUR SPEAKERS
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Bob Penland
CTO of TruMethods
Bob Penland is a leader in the MSP technology community. As the Director of Technology for the MSP, Dynamic Digital Services, his guidance helped create a technical platform to support over 7,000 users. For the past 10 years, he has been the CTO of TruMethods. Bob is the architect of myITprocess, the industry’s first software platform that allows MSPs to develop a repeatable process to build high-value vCIO relationships.
Seize the Opportunity: How to Optimize your Cybersecurity Offering
Discover how you can capture new security opportunities
Fill out the form to view the webinar!
The COVID-19 crisis has created a huge opportunity for MSPs to leverage cybersecurity to protect and grow their customer base. This is the time to enhance your MSP security offering for current customers and sell new customers. Join TruMethods President Gary Pica and Huntress Labs Founder & CEO Kyle Hanslovan to learn how to capture this opportunity. During this session you will learn how to:
Show customers how to attach maximum value to your offering
Package and price your offering to ensure profitability
Use security as a wedge to gain new customers
Its time to begin thinking offensively and prepare for the COVID-19 recovery.
Watch the Recording Now!
DURING THIS SESSION:
You’ll hear from some of the top security leaders in the business!
Key guidance from Security Experts
Strategies to Add More Revenue
Process for Selling Security
How to Grow Your Customer Base
ABOUT OUR SPEAKER
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Kyle Hanslovan
Founder & CEO of Huntress
Kyle Hanslovan hails from the U.S. Intelligence Community where he supported defensive and offensive cyber operations for the past decade. After leaving the NSA, he co-founded Huntress Labs and actively participates in the ethical hacking community as a Black Hat conference trainer, STEM mentor, and Def Con CTF champion. Additionally, he served in the Maryland Air National Guard as a Cyber Warfare Operator. With his background in software development and malware analysis, he enjoys making hackers earn every inch of their access within the networks they compromise.
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Seize the Opportunity: How to Optimize your Cybersecurity Offering
Closing deals and selling more recurring revenue in the COVID-19 world.
Fill out the form to view the webinar!
Now more than ever, it’s important that you’ve honed in your sales process to keep your MSP engine running. 2020 has brought more MSP churn than ever before. This means there will be opportunities for those who are prepared.
TruMethods and ID Agent are teaming up to show you how to rev up your sales engine so you’re ready to capitalize on these opportunities!
Webinar highlights include:
Revamping your messaging and planning
Resetting Your Goals
Adding New MRR: Learn a process for adding new MRR every month!
Watch Now!
DURING THIS SESSION:
You’ll hear from some of the top experts in the MSP industry!
Key Insights Into Your Current Sales Process
Sales Strategies For Success
Learn To Add New MRR
Get Your Team Onboard
ABOUT OUR SPEAKER
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Matt Solomon
VP of Business Development & IT Complete at Kaseya
Matt Solomon is an experienced sales professional with over 15 years in B2B, B2C and B2G environments. Past sales experience includes copyright, licensing, research and government consulting and advisory services. Matt joined ID Agent with a wealth of experience working with managed service providers, large law firms, government contractors, non-profits and Fortune 500 organizations. He was the first employee of ID Agent and helped grow the business to 2,700+ MSP partners worldwide. He currently leads Kaseya’s global business development team, working with managed services providers, channel partners and strategic partners. He has continued his role on the executive team of ID Agent. Matt holds a bachelor’s degree in business from Towson University and a master’s degree from the University of Maryland-University College
Uncover the best process for strategic planning during this crisis
Fill out the form to view the webinar!
It goes without saying that 2020 has not gone as expected. But have you adjusted your business plan accordingly? This webinar will outline a process developed by TruMethods for creating a 90-day dynamic business plan to help your business recover from COVID-19.
During this session, the TruMethods COVID-19 Task Force will show you how to build and implement a 90-day plan that will drive dramatic results for your business.
Watch the Recording!
ABOUT OUR SPEAKER
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Unlock the unrealized profitability inside your business.
Fill out the form to view the webinar!
The average MSP has unrealized profitability locked inside their business. During this webinar, TruMethods and BrightGauge will share a process you can follow to build a high-performing MSP. As the MSP model evolves and becomes more complex it is critical to have a simple framework to ensure profitability even in times of uncertainty.
Session topics include:
A simple exercise every MSP can use to uncover unrealized profitability
3 changes to service delivery that will immediately impact efficiency
5 metrics that impact both accountability and profitability
A counterintuitive perspective that will simplify the business model
Watch the Recording!
DURING THIS SESSION:
You’ll hear from some of the top experts in the MSP industry!
Planning Strategies for Profitability
Key Metrics for Success
ABOUT OUR SPEAKERS
Gary Pica
President of TruMethods
Gary is a pioneer in the managed services field. His company, Dynamic Digital Services, was an “early to market” IT service provider that quickly became one of the fastest-growing MSPs in the country. Dynamic Digital Services grew into a multi-million dollar managed services practice with over 7,000 endpoints under management. Gary has discovered what works and what doesn’t. Through TruMethods, he shares key practices that have grown his business, using them to help other MSPs reach their full potential.
Danielle Ungermann
Partner Success Team Lead to BrightGauge Software
Danielle Ungermann has spent the last 4 years working with teams to align their strategic objectives with results through the use of KPIs and goal setting. Danielle comes from a creative background, with expertise in customer experience, product marketing, business development, and community organizing. She has organized over 100+ events, and through her volunteer work, she’s successfully launched a civic insights test group to help improve the sites and applications that serve the Miami-Dade community.
