When a new technology emerges, we often naturally draw comparisons to familiar concepts. A prime example is the recent debut of Apple’s Vision Pro, which has ignited parallels with the decade-old Google Glass. While the majority are discussing the technical similarities and differences between the two, a compelling conversation...
... Read more
The vCIO process is one of the most important aspects of the TruMethods framework we teach to managed services providers (MSPs). The vCIO is responsible for relationship management, client education, life cycle budgeting, and more. Putting the wrong person in the vCIO role could prove disastrous for not only...
... Read more
We change as the needs of our customers change. And for MSPs, their world has changed significantly over the past couple of years. Some of these changes are easy for customers to understand, while others are not. It’s important to remember that your customers are dealing with and depending...
... Read more
If you’re not a world class MSP today, make it a goal to become one in 2022. World class MSPs have command of their operations, are focused on sales, and most importantly, driven by process. The only way for an MSP to hit all three attributes of a World...
... Read more
Three and a half years ago I wrote a blog post on developing standards and their importance to your customers. A lot has changed since then and I thought it was time to update the post with recent content. Even today, developing standards takes time and energy, but an...
... Read more
To some, it can be difficult to differentiate between aligning clients with standards and best practices and documenting client environments. MSPs should consider both of these areas significantly important, but understand the difference between the two. To put it simply… Documentation is how things are right now & Alignment...
... Read more
When creatingstrategic initiatives in the myITprocess Strategic Roadmap, it is common to get pulled in the direction of creatinginitiativesthat reference technology versus plugging into clients’ business initiatives.Recommendationscan and should be a blend of business and technology suggestions, but should always reference a business case as to why the recommendation...
... Read more
In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism. But how have things changed for everyone throughout the course of the pandemic? The Technology Alignment (TAM) role in particular...
... Read more
How did a parking lot remind me of your Technology Success practice? Although some people have returned to the office at this point in the pandemic, there are still many people working from home. Of the companies that are still working from home, their office parking lots have not...
... Read more
We are at an historic point in the MSP and SMB landscape. There’s never been more opportunity or risk. I’ve had a consistent message this year: You need to be a professional businessperson as an MSP in order to capitalize on market opportunities that we are now presented with....
... Read more
