Understanding and evaluating your metrics is essential for providing superior customer service and generating more monthly recurring revenue (MRR) at the right price. You create a foundation for improvement and growth by gaining insight into your current performance. In the new year, dedicating yourself to a deeper comprehension of...
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Weeks ago, I hired a team to paint the trim on my house, which is quite high up, so they had to use a bucket lift to reach it. Everything started smoothly, but then complications arose. Eventually, I received the following text message from one of the painters, “Hey,...
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Elevate your service desk and effortlessly track strategic projects Congratulations! Your client has accepted a project you recommended based on out-of-aligned areas you found in their business. Now, your responsibility is to deliver this service smoothly and efficiently. By automatically creating Autotask Opportunities from client-accepted projects in myITprocess, every...
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Now is the time to unlock the power of technology standards in your organization. Standards can be the key to increasing your perceived value with customers and fostering a more strategic business relationship. First and foremost, what is the definition of an MSP Standard and why are they so...
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Aligning your customer’s to a set of standards seems easy. You create questions around privacy, security, and infrastructure and ensure they meet business goals. What if you have outdated, too broad, or non-existent standards? What if you need more and are unsure where to look? If you are looking...
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Even before the pandemic, as a business owner, it was easy to get caught up in always being focused on the future — the next month, the next plan, the next hill to climb. Now, with everything going on in the world today, living in the moment and appreciating...
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To achieve your goals for 2021, you need to truly understand your current situation. Are you being truly proactive and creating leverage in your business model? What are your drivers of success? What will you be doing differently this year to increase your MRR? Do you have a well...
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Creating templates from scratch is definitely hard work. First, you have to find the source material and ensure it is accurate. Next, you have to try and find a copy that is easy to transfer to myITprocess (TruMethods’ software framework built specifically for vCIOs). Finally, you have to perform...
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I recently wrote a blog post titled “Why Regulations are a Good Thing for Technology Service Providers“. The concept was simple: regulations and compliance benefit Technology Services Providers. Customers providing products and services within their industry usually have compliance requirements like protecting credit card information. Most business owners are...
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Regulations and compliance are a topic that stirs debate among business owners. Whether it’s statutory, regulatory, contractual, or industry best practices, the idea of the government or Nonprofit Organizations (NPO) meddling with profits is often a red flag for business owners. Yet, in some cases, regulations provide a safety...
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