Service providers often struggle financially, even when their business is growing, because it can be challenging to achieve and maintain profitability. MSPs have seen success by adding security services to their offering to offset this challenge. However, security needs vary across customer accounts and some can be more complex...
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JP KehoeVice President of XDR SalesBarracuda MSP Cybersecurity hygiene best practices require MSPs not just to implement technologies, but also sustainable processes that can be relied upon over time. Today, installing a piece of software and considering the job done will simply not suffice. You would not clean your...
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Business email compromise (BEC) attacks are some of the costliest cybercrimes companies face now. In BEC attacks, criminals impersonate a legitimate email account and use it to send messages that appear to come from a known source. For example, they may send an invoice with an updated mailing address,...
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In a previous blog post, I talked about how MSPs today have many more tools and technology than ever before. Most of these tools provide integrations to other tools. Of course, this is done through APIs. While integration can help efficiency and make a technician’s job easier, it can...
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By now, you’ve read all about Russia’s hack on the U.S. It’s a huge deal for a variety of reasons, many of which are technical in nature, but while the technical details of Russia’s latest cyberattack are important, the hack itself should be a reminder to MSPs everywhere: assume...
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As we approach the end of 2020 and make plans for the first quarter of 2021, there appears to be no end in sight for the ongoing economic and political uncertainty that has plagued businesses since March. The cold weather on the way may further exacerbate the COVID-19 pandemic,...
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I recently wrote a blog post titled “Why Regulations are a Good Thing for Technology Service Providers“. The concept was simple: regulations and compliance benefit Technology Services Providers. Customers providing products and services within their industry usually have compliance requirements like protecting credit card information. Most business owners are...
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In the wake of the COVID-19 pandemic, companies are facing the dual challenges of supporting employees working from home while absorbing the fallout from the associated economic downturn. Although economies are slowly re-opening around the world, it’s unclear just how long it will take to get back to where...
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If you have not heard about cybersecurity online, in print, or on the news in the last 10 years, exactly how safe are your customers? Cybersecurity has become a serious topic for businesses and consumers. And unfortunately, cyber threats are set aside in favor of other initiatives and become...
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I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health...
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