Elevate your service desk and effortlessly track strategic projects Congratulations! Your client has accepted a project you recommended based on out-of-aligned areas you found in their business. Now, your responsibility is to deliver this service smoothly and efficiently. By automatically creating Autotask Opportunities from client-accepted projects in myITprocess, every...
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Cut technology roadmap creation time by 50% As a vCIO, creating client-facing roadmaps with prioritized technology gaps should be a breeze. It is the best way to show your clients how you are managing their IT infrastructure and what gets their buy-in on new services to ensure undisrupted operations....
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Every MSP has more tools and technology than it did a few years ago. Think about it: The average number of tools in your stack has probably increased dramatically. But tool costs have gone from 10 percent to 20 percent to 30 percent of your seat cost! So, it’s...
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The close of a sale is a celebratory occasion. After signing the contract, most companies might open a bottle of champagne or give a round of high-fives to celebrate the glory new revenue brings. It’s a joyful moment. However, this moment is often short-lived since the onus is then...
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I want you to think back to before the pandemic began in March of 2020. How have your customers’ needs changed? What are you doing for them today that you weren’t doing then? What tools have you added to your stack? What security process and governance have you added?...
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In an era where we have so many initiatives, prioritizing the key activities that make the biggest impact on your bottom line is extremely important. The new myITprocess Client Overview Report provides a holistic view of all clients managed over all areas of vCIO technology assessments, including security, compliance,...
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Better organization is always one of those things that we often leave ‘until later’. At the same time, we understand how crucial good organization can be. To make organization better in myITprocess, we enhanced our IT Glue integration to support flexible assets. Since flexible assets allow you to customize...
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To some, it can be difficult to differentiate between aligning clients with standards and best practices and documenting client environments. MSPs should consider both of these areas significantly important, but understand the difference between the two. To put it simply… Documentation is how things are right now & Alignment...
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In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism. But how have things changed for everyone throughout the course of the pandemic? The Technology Alignment (TAM) role in particular...
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Now is the time to unlock the power of technology standards in your organization. Standards can be the key to increasing your perceived value with customers and fostering a more strategic business relationship. First and foremost, what is the definition of an MSP Standard and why are they so...
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