Any good MSP is going to want to check on how their clients are aligned to their own and industry best practices. Making sure that clients are compliant with things like HIPAA, NIST, PIPEDA, and GDPR means that the client is better prepared for different types of failures and...
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You’ve probably heard the exciting news about the myITprocess integration we developed for IT Glue — and yes, we’re just as thrilled about it as you! Our goal has always been to make vCIOs more effective. One way to accomplish that objective is by helping them communicate better with...
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MSPs that use standards have seen a lower ticket count, less reactive work and have more time to focus on strategic relationships with clients. myITprocess provides MSPs with a centralized platform to manage their clients’ technologies and develop and maintain a library of technical and compliance standards. TruMethods also...
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A little over seven months ago I presented a topic at our TruMethods event, Schnizzfest, that gained a lot of steam in recent months. The subject of cybersecurity for Managed Service Providers was popping up everywhere from news websites to social media. The topic of my presentation centered on...
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Compliance is top of mind for many MSPs in today’s business climate. While there are industry standards for MSPs to comply with, there are also technology standards for them to consider. What if I told you there’s an efficient way to ensure your clients comply with both? The TruMethods...
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For those not familiar with the age-old classic of ‘whisper down the lane’, here is a refresher. Whisper down the lane is a game when someone whispers a phrase into someone’s ear and their job is to whisper it to someone else who then whispers it to someone else...
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If you have not heard about cybersecurity online, in print, or on the news in the last 10 years, exactly how safe are your customers? Cybersecurity has become a serious topic for businesses and consumers. And unfortunately, cyber threats are set aside in favor of other initiatives and become...
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I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health...
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For MSPs, reactive noise is a major variable that impacts profitability. Since the amount of time spent on reactive tickets directly impacts profitability, all of the other operational functions within an MSP should work toward driving down the time spent on reactive tasks. Here are a few ways that...
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There’s a storm brewing, and unless MSPs adapt to current market needs by focusing more on technology standards and alignment, business impact, and IT strategy to provide higher value to customers, gusty winds and heavy rains will damage the weak before they’re able to seek shelter. Today’s market looks...
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