When assessing managed service providers (MSPs), you frequently hear the term “operational maturity” in our industry. In other words, how mature an MSP’s operations are. However, when I evaluate an MSP, I first look at its “customer base maturity.” Here’s what you have to remember: All revenue dollars are...
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At Schnizzfest earlier in the year, I spoke about self-awareness, how difficult it is for us to be self-aware and how much it impacts our lives. We all see this play out in our relationships, and I see it from TruMethods members regarding what holds them back from fulfilling...
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Are you self-aware? If you’re like most people, you’re nodding your head. Of course, you are! You know yourself inside and out. You probably wish the people around you were more like you — self-aware. However, I bet you didn’t know the following statistic: Studies suggest that only 10-15%...
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Knowing where to shift your business isn’t easy. There are many external factors in play, and we’re usually too busy operating in our businesses to identify when and where we need to pivot to stay ahead of things. However, there is already a path to follow if you look...
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How you approach life and business can mean the difference between failure and success. When things aren’t going well, sometimes you need a change in perspective. Making an effort to look at life differently will unlock opportunities for you when you least expect them. I have a story that...
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In February, I attended the Right of Boom conference, a cybersecurity event for managed service providers (MSPs). Many of the conference’s attendees were from the Weekly CyberCall community. I wrapped up the show with a few words and moderated a panel on packaging, pricing and security go-to-market. Based on...
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Many of you may have heard the saying that you are the average of the five people you spend the most time with. While this may not be completely accurate, it has some truth to it. You should spend time with positive people and avoid negative thinking. Because of...
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I recently reviewed the results of the Schnizzfest 2023 Event Surveys with my team. (Thankfully, our members rated the event highly across the board.) However at some point, my team asked me what I looked for when reviewing feedback. I told them my goal wasn’t to have the highest...
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It’s a new year and the middle of a new quarter from a business perspective. As the saying goes, “Hope springs eternal.” Unfortunately, so does procrastination. Just as you may have probably felt a sense of urgency at the end of 2022, you may feel like you have plenty...
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Managing your customer base isn’t only about delivering customer support effectively. Sometimes you need to do things on the backend to ensure your business keeps running. For instance, how diverse is your customer base? Is everyone paying the right price for your services, or is one customer the bulk...
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