As we enter 2024, cybersecurity continues to be a significant issue for MSPs and their customers. Navigating the ever-evolving landscape of IT threats is crucial in distinguishing yourself from competitors. Without a well-defined strategy, a solid security platform, and an adaptive mindset for the upcoming year, there’s a heightened...
... Read more
Owning and operating an MSP will be more challenging in the new year. Still, I think that’s good for many of our TruPeer members practicing self-accountability — and here’s why. Self-accountability is crucial to the success of MSPs, especially in generating new monthly recurring revenue (MRR) at optimal pricing....
... Read more
In the book “Great by Choice,” Jim Collins introduces the concept of return on luck (ROL). After comparing good and bad luck events at numerous companies, he found that, on average, the high-performing companies, or as he called them, the 10X companies, had the same number of luck events...
... Read more
I’ll conduct a free security audit for you by asking just two questions. One, what is your average seat price? Two, do you have at least one person in your service delivery organization who’s 100 percent proactive? In other words, they don’t bill professional services, and they don’t do...
... Read more
Over the last few years, many MSPs and industry pundits have claimed that our industry is undergoing a rollup. While I’ve consistently argued that the transaction volume has been minimal in relation to the market size — with data supporting my stance — I now believe we are genuinely...
... Read more
We are in a new normal regarding the issues surrounding attracting and retaining talent, and many factors contribute to this. There’s near-zero tech unemployment, the competition for talent is no longer localized and your requirements have changed. Additionally, you’ve doubled the number of tools in your stack in recent...
... Read more
Champions do what others can’t or won’t do daily and make it look easy. There’s a lot to unpack in this statement. Building the discipline to fulfill your potential at anything takes work. It starts with uncovering the building blocks of the role, the task or the skill and...
... Read more
One disturbing trend that I see with MSPs of all sizes and scales is a reduction in a metric that’s super important — tickets closed per support tech. This is a big problem because if everything else stays the same, your support costs go up if you’re closing fewer...
... Read more
When a new technology emerges, we often naturally draw comparisons to familiar concepts. A prime example is the recent debut of Apple’s Vision Pro, which has ignited parallels with the decade-old Google Glass. While the majority are discussing the technical similarities and differences between the two, a compelling conversation...
... Read more
One of the most important metrics for a managed service provider (MSP) is the average monthly recurring revenue (MRR). It impacts scalability, profitability, sales, math and customer acquisition cost (CAC). It also has a significant impact on the value of your business. So, there’s one thing everyone can do...
... Read more
