While many things in life are out of your control, your mindset isn’t one of them. You and only you determine how to respond when “life happens.” You typically have two options: Sit and sulk or adapt and overcome. The choice is yours. But what’s often not so simple...
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Personal productivity is paramount in gauging an individual’s or an organization’s success. How productive you are impacts results more than how hard you work. Yet, many business leaders overlook personal productivity, rarely discussing it during interviews or making it part of their training or performance metrics. During interviews, I...
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MSPs have varied opinions on the impact of hybrid work environments on productivity and culture. While many MSPs have embraced the way of working in the new world and adapted their cultures to it, others continue to struggle. There are a few things I’ve picked up from speaking with...
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Perfectionism can be the enemy of good. While tempting, it’s an unattainable ideal that can lead to disappointment and frustration, hinder progress and prevent experimentation. It demands flawless execution without room for error or deviation from expectations. However, there’s another way to look at things — by accepting that...
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You always hear me say that time can be your friend or your enemy, and that we need to change the tires while the car is rolling down the highway. So many people I’ve worked with are always waiting to deal with one more issue or one more crisis...
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When it comes to MSP sales, I love the things that I have control over. Preparation, organization and discipline are some of those things that we can not only control, but will lead to success in the sales process. If we don’t control the things we can, we are...
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Over the past decade, I’ve met and worked with many business leaders whose business growth, profitability and other key metrics were not rising to the level they were hoping for. These business leaders seemed to be lost in the dark, hoping to be handed a flashlight. That flashlight would...
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Asking customers for referrals is part of business. There’s no reasonto shy away from turning to customers when you’re looking to acquire new customers. If your customers are pleased with the services you’re providing, what better way for them to thank you than by sending business your way? When considering whether to ask a...
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We often confuse being busy with being productive. They’re two separate things, and they should never cross paths — even when we’re tempted to slack off a bit when the pressure is on. Think about this: Who’s not busy? Everyone’s busy! “Busy” is just the word we use when...
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