EBOOK

myITprocess Testimonial eBook

Build strategic relationships with your customers with the most powerful and high value vCIO software platform.

myITprocess helps you cultivate profitable client relationships, uncover missed revenue opportunities and hold clients accountable with data-backed IT and budget roadmaps as well as client-ready executive reports.

In this eBook, learn about seven use cases from MSPs of how myITprocess has helped them be proactive, uncover missed revenue opportunities and eliminate technology risks.

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CASE STUDY

MicroAge Uses myITprocess to Demonstrate Service Value & Increase Customer Accountability

“The more the merrier” may not hold good for your MSP business if you have many clients but no structured way to manage them. Find out how MicroAge uses myITprocess to initiate and manage projects with clients in a way that’s efficient and goal-oriented.

“myITprocess provides a structured way to discuss recommendations and initiatives with clients.”

The Struggle to Keep Clients Honest Was Real

We know how frustrating it is when a client makes grand plans but fails to follow through on them. It results in time wastage — you don’t get the right value or return for your time — and makes it difficult to grow your partnership with them. This was MicroAge’s story before myITprocess. They had many clients, but no organized way to conduct quarterly meetings, discuss progress and plan ahead of time by getting their clients’ word and buy-ins in advance.

myITprocess Helps Establish Order in Client Relationships

MicroAge’s Director of Customer Success and vCIO, Sergio Lima, tells us that they and their clients love myITprocess because it’s a platform everyone can interact with.

“myITprocess helped us develop a standardized list of 75 alignment questions that can easily be shared with each and every client.”

These questions cover the entire gamut of IT operations — from devices to environments, solutions and strategies (cloud, backup, etc.) and more. They help MicroAge and their clients stay ahead of their challenges and plan for the future.

“We present our recommendations in the presentation mode of myITprocess. This helps us have an active discussion on the IT risks and the projects we’re planning. Our clients can either accept or reject projects or put them on hold on the spot. It’s a great way to increase client accountability.”

myITprocess also helps MicroAge share alignment and budget reports with their clients to showcase the value of their services and keep their clients engaged, focused and accountable.

myITprocess Increases Operational Efficiencies & Creates Opportunities for Growth

Since implementing myITprocess, MicroAge has achieved remarkable results. They have been able to conduct about 8 to 10 vCIO meetings every month, creating a monthly opportunity of about $60,000 and overall opportunity of $800,000 in the sales funnel.

An MSP Recognized as a Leader in IT Solutions and Support

MicroAge is a one-stop shop for all IT needs. They have been consistently ranking as one of the top IT solutions companies in Canada and across the globe.

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Thank you for requesting your copy of Virtual CIO Standards & Training Manual.

A link to this manual should be arriving at the email address you provided shortly.

In the meantime, feel free to check out our resources page to get access to a variety of recorded webinars, more white papers, and podcasts, which all offer expert guidance on pricing and other issues facing your MSP.

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Thank you for requesting your copy of An MSP Commits to its Growth.

A link to this TruMethods Member case study should be arriving at the email address you provided shortly.

In the meantime, feel free to check out our resources page to get access to a variety of recorded webinars, more white papers, and podcasts, which all offer expert guidance on pricing and other issues facing your MSP.

Case Study

An MSP Commits to Its Growth

How TruPeer Supplied the Process and Accountability that Define World Class MSPs

Joining a peer and accountability group is often the decision that propels MSPs to the next level of greatness. Take it from Hoyt Hagens, President of ProMission, an MSP located in Idaho.

In this Member Case Study, Hoyt shares how committing to TruPeer created a level of accountability and sustainability that ProMission can’t imagine functioning without.

During the case study we discuss:

  • How peer keeps MSPs accountable through bi-weekly strategy and goal-setting sessions
  • Turning constructive criticism from your peer group members into positive results
  • How TruPeer helps you navigate your toughest business decisions 

If you are not consistently achieving your business goals and are looking to grow your MSP, you don’t want to miss out on ProMission’s story!

Fill out the form to gain access to your copy of this case study!

Supercharge Your vCIO Process

with myITprocess

Have any questions about myITprocess, or do you want to learn more about improving your business?

Contact TruMethods now.

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