If you’re not a world class MSP today, make it a goal to become one in 2022. World class MSPs have command of their operations, are focused on sales, and most importantly, driven by process. The only way for an MSP to hit all three attributes of a World Class MSP is by following a framework built around standards and strategies.
At TruMethods, our process combines software, training and community. While there are many aspects to it, the framework is made up primarily of two components: developing standards and building a strong relationship with the customer.
We’ve covered the TruMethods framework in a variety of blog posts recently, but there are several you should reread if becoming a world class MSP in 2022 is part of your 2022 business plan.
To some, it can be difficult to differentiate between aligning clients with standards and best practices and documenting client environments. MSPs should consider both areas significantly important but understand the difference between the two.
In any business model, each role needs to do their job to the best of their ability. This has remained a principle of business since the beginning of capitalism. But how have things changed for everyone throughout the course of the pandemic? The Technology Alignment (TAM) role in particular could be seen as the role that changed the most in our MSP model, but the core of it remains the same.
When something’s not working, it’s time to reevaluate what you’re doing. There’s bravery in asking for help. And after you do, you’re oftentimes rewarded.
Although some people have returned to the office at this point in the pandemic, there are still many people working from home. Of the companies that are still working from home, their office parking lots have not seen nearly the amount of activity that they once did. At one point after TruMethods went to work from home, I drove past an office parking lot in town and noticed mother nature was taking over.
A lot of the business world for many years has revolved around the idea of being as efficient and robotic as possible to make sure we are as profitable as possible. And don’t get us wrong, being efficient is great and necessary to have a good business, but for so long the ‘softer’ skills have been neglected, especially in the tech world. The idea of understanding how we work as people and using that as a context to help others and ethically make money is relatively new.