I’ve recently taken some time to reflect on the significant role Peer groups have played in my life and the ongoing value they hold for me. I started participating in Peer groups when I owned an MSP many years ago. They helped me stay on the right track, hold...
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With the proliferation of more tools, specifically in the security space, MSPs are seeing an uptick in the average monthly tickets per end user — so, what’s going on? If your monthly ticket numbers haven’t changed much, you may not be tracking them correctly. Also, a point of clarification:...
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The beginning of the new year is an excellent time to shift your focus from the daily grind to overall business strategy. This time of year often prompts us to reflect on our achievements, plan for what’s next, and hit the ground running with goals and tasks. Getting better...
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In the book “Great by Choice,” Jim Collins introduces the concept of return on luck (ROL). After comparing good and bad luck events at numerous companies, he found that, on average, the high-performing companies, or as he called them, the 10X companies, had the same number of luck events...
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Weeks ago, I hired a team to paint the trim on my house, which is quite high up, so they had to use a bucket lift to reach it. Everything started smoothly, but then complications arose. Eventually, I received the following text message from one of the painters, “Hey,...
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Make compliance risks stakeholder friendly with myITprocess! If you are an MSP, your primary responsibility is to keep your clients’ IT environments secure. Proactively identifying compliance risks is one crucial way to achieve this. However, this is only half the battle. Getting your stakeholders’ buy-in could be even more...
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Knowing where to shift your business isn’t easy. There are many external factors in play, and we’re usually too busy operating in our businesses to identify when and where we need to pivot to stay ahead of things. However, there is already a path to follow if you look...
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Conduct meetings your clients will love, with ease We are thrilled to introduce a new workflow in myITprocess that will take your Quarterly Business Review (QBR) meetings to the next level. You may already know that preparing for QBR meetings and tackling the post-meeting routines are extremely tedious and...
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I talked to around 100 MSPs at DattoCon this year and learned a lot about the state of our industry. While the good news is that some MSPs are seeing the opportunity in our space and capitalizing on it, the bad news is that many MSP leaders either don’t...
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Putting all your eggs in one basket is never a good strategy. It’s always best to diversify most aspects of your business, especially your customer base. Most of us have been there before. We score a big customer and tout it as a big win, which is a significant...
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