Weeks ago, I hired a team to paint the trim on my house, which is quite high up, so they had to use a bucket lift to reach it. Everything started smoothly, but then complications arose. Eventually, I received the following text message from one of the painters, “Hey,...
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Make compliance risks stakeholder friendly with myITprocess! If you are an MSP, your primary responsibility is to keep your clients’ IT environments secure. Proactively identifying compliance risks is one crucial way to achieve this. However, this is only half the battle. Getting your stakeholders’ buy-in could be even more...
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Knowing where to shift your business isn’t easy. There are many external factors in play, and we’re usually too busy operating in our businesses to identify when and where we need to pivot to stay ahead of things. However, there is already a path to follow if you look...
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Conduct meetings your clients will love, with ease We are thrilled to introduce a new workflow in myITprocess that will take your Quarterly Business Review (QBR) meetings to the next level. You may already know that preparing for QBR meetings and tackling the post-meeting routines are extremely tedious and...
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I talked to around 100 MSPs at DattoCon this year and learned a lot about the state of our industry. While the good news is that some MSPs are seeing the opportunity in our space and capitalizing on it, the bad news is that many MSP leaders either don’t...
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Putting all your eggs in one basket is never a good strategy. It’s always best to diversify most aspects of your business, especially your customer base. Most of us have been there before. We score a big customer and tout it as a big win, which is a significant...
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I’ve recently been talking a lot with our peer groups about the changing economy. Unfortunately, the hopes of a soft landing for the economy are diminishing. I think we’ve reached the point where we all need to think about what rising interest rates and a looming recession mean to...
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There’s been a lot of talk about employee burnout recently. With the labor shortage not getting any better, employers are demanding more from their employees, which is negatively impacting employee morale and productivity. Being able to identify employee burnout and prevent it from happening in the first place can...
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Sometimes, I have a false sense of security and optimism about the MSP market and its future. I forget how far along the TruMethods and The CyberCall communities are compared to what I call “the general population of MSPs.” I spoke at a local event in Philadelphia recently, where...
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No matter what business you’re in, you should have an attorney review your contracts. If you don’t, one small mistake could cost you millions of dollars, which, more than likely, would put you out of business. But if you don’t have an attorney, what should you look for in...
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