2020 was a rough year for everybody, but despite its many challenges, TruMethods members have weathered the storm. They’ve learned to adapt, and they’re now better businesspeople because of it.
There are a few reasons why TruMethods members are better off today than their peers: They’re involved in peer groups, implementing standards, processes, and frameworks, and looking beyond.
Even though I speak with TruMethods members every day, a few notable conversations come to mind. Throughout the year, I published them on the TruMethods blog, and I think they’re worth revisiting in the new year.
There are plenty of ways for you to fit the myITprocess software in with your day-to-day business activities; however, you must first determine what works best for you and your clients. During our one-on-one discussion, Tiffani Childress, senior client partner at DataVizion, a Lincoln, Nebraska-based MSP and TruMethods member, explained how she fits myITprocess in with her day-to-day business activities, how customers have responded to the Strategic Roadmap available in myITprocess and how she’s “looking beyond.”
While the COVID-19 pandemic has the world upside down, things are eventually going to get better, and when they do, MSPs must be ready to capitalize. That’s why being able to “look beyond” is key. Rob Baker, director of professional services at Da-Com Corporation, a Columbia, MO-based MSP, provided me with insight on how myITprocess fits in with his business activities, how he’s improved the vCIO process during the COVID-19 pandemic and what he’s doing to look beyond.
If you’re looking to take your business to the next level, joining an industry peer group may be your best option. Surrounding yourself with your peers can work wonders when you’re trying to determine what to do next. But without the right framework in place, you and your peers are left looking for direction. That’s why joining a peer group with a tested curriculum is key to your success as a small business owner. During a conversation, Danny Carlson, EVP of Platinum Systems, a Kenosha, WI-based IT services and managed cloud solutions provider, revealed why he decided to join TruMethods peer group (TruPeer), stressed the importance of MSPs joining peer groups, and also shared how his business has benefited from TruPeer.
Holding yourself accountable for your outcomes isn’t easy. But when you get together with a group of like-minded individuals, anything is possible. Matt Fabela, president at People 1st, a San Francisco-based MSP, spoke to me about how his company has grown since joining the TruPeer, how peer groups can be beneficial to MSPs and why MSPs in peer groups have a competitive advantage in their respective markets.
Nobody planned for the COVID-19 pandemic. While MSP owners didn’t get the chance to proactively prepare for the crisis itself, some are in better shape right now than others. Why is this the case? MSPs succeeding during these challenging times began implementing solid frameworks long before the COVID-19 outbreak. Kirk Lesser, founder and president of Renascence IT Consulting, found the found the time amid the height of the pandemic to provide his thoughts on how the industry has evolved, what he’s taken away from myITprocess and give his perspective on where the MSP space is heading.
Someone who’s been benefiting from the TruMethods framework is Jeremie J. Mailloux, vCIO at itWORKS! Inc., a West Barnstable, MA-based MSP, which launched more than 20 years ago. Before becoming a TruMethods member, Mailloux had been struggling with managing and following through with processes, a challenge he knew he needed to overcome to move on to the next level. I caught up with him to learn more about how the TruMethods process has changed the way his company operates.