If you haven’t started your journey to Technology Success World, you’re not the only one, but that doesn’t mean you’re off the hook just yet. Many of your peers have already begun transitioning from MSPs to Technology Success Providers (TSPs) and are benefiting — so what are you waiting for?
Even though I’ve been talking about TSPs for more than a year now, some IT providers are still reluctant to make the jump to the new model, despite the upsides.
Now, while change is hard, it’s oftentimes necessary. In order to survive in an ever-changing tech landscape, you must adapt faster than ever before to evolving customer needs.
The only way to do that is by focusing on business results, uncovering technical risk and reducing reactive time — all of which are key components of the TSP framework.
There’s still time to transition to the TSP model, so if you’re still unsure, there are some points to consider before committing yourself to becoming a value-based IT provider.
The Next MSP Evolution: Technology Success
Without a doubt, the MSP market has matured and reached a saturation point. It's more difficult now than ever for prospects to see the differences among IT providers.
To stay ahead competition, MSPs are looking for ways to evolve. The good news for them is the next MSP evolution is already here, and it’s called Technology Success.
To keep up with the changing customer landscape, Technology Success enables MSPs to evolve by keeping them focused on technology standards and alignment, business impact, and IT strategy.
What’s a TSP?
Customers today want to understand how technology can positively impact their businesses in the coming years. Unlike the MSP, this is where the TSP prospers.
The TSP understands the importance of having value-based relationships and delivering business results for customers.
Most importantly, the experienced TSP can effectively and efficiently reduce reactive noise levels.
What’s the main challenge to becoming a TSP? Reducing reactive noise levels
IT providers unable to build strategic relationships with clients are typically stuck in reactive mode.
Instead of showing clients how technologies can positively impact overall business initiatives, these MSPs are busy focusing on reactive tasks, such as managing tickets, alerts and projects.
To reduce reactive noise levels (or reactive tasks) and build more valuable vCIO processes, MSPs must clearly define proactive roles and develop disciplined processes around technology standards and alignment.
The tipping point
Most TruMethods members begin seeing positive results after implementing their processes with enough customers.
All our Winner Circle peer group member companies have worked hard at building their own processes, and we've been watching their results of their efforts improve each quarter (this past quarter was the highest group average for new MRR sold and profitability).
We’re seeing our members commanding higher seat prices, selling more recurring revenue and generating more revenue from existing accounts as they build their Technology Success Practices, so why join us on the journey to Technology Success World?