I recently reviewed the results of the Schnizzfest 2023 Event Surveys with my team. (Thankfully, our members rated the event highly across the board.) However at some point, my team asked me what I looked for when reviewing feedback. I told them my goal wasn’t to have the highest...
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We are a few weeks into 2023. Here are a few action items to complete to ensure this year is filled with positivity and growth. Sales Have a direct conversation with the prospects in your pipeline. Ask them if they’re going to buy. “Hey, we’ve been talking for a...
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Now is an excellent time of the year to do what I call “taking stock.” Taking stock means assessing your career, life, health, relationships, financial state, and overall mindset. Here’s the thing: Life is like a wheel, and that wheel has spokes, many of which you’re familiar with, including...
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It’s true — you’re in the technology business, but what business isn’t a technology company these days? The only way to grow and generate more monthly recurring revenue (MRR) at the right price in the new year isn’t by focusing solely on technology; it’s by understanding how you can...
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There is a lot of conversation about thought leadership and content marketing for managed services providers (MSPs) these days — and there’s a reason for that. As MSPs, we have an excellent opportunity to create a buyer’s journey that results in a more predictable flow of qualified leads. Becoming...
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We usually — and unfortunately — overlook mental health when running our businesses. Instead of caring for ourselves — and the mental well-being of our employees — we tend to focus more on day-to-day operations and generating new revenue streams. While this is the norm, it’s not sustainable in...
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I talked to around 100 MSPs at DattoCon this year and learned a lot about the state of our industry. While the good news is that some MSPs are seeing the opportunity in our space and capitalizing on it, the bad news is that many MSP leaders either don’t...
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My dad said, “If nothing changes, then what will change?” Too often in business and life, we fool ourselves by thinking that our results will change if our intentions change. Our peer groups have a process called “The Hot Seat.” At each quarterly meeting, one business breaks down its...
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I’ve recently been talking a lot with our peer groups about the changing economy. Unfortunately, the hopes of a soft landing for the economy are diminishing. I think we’ve reached the point where we all need to think about what rising interest rates and a looming recession mean to...
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There’s been a lot of talk about employee burnout recently. With the labor shortage not getting any better, employers are demanding more from their employees, which is negatively impacting employee morale and productivity. Being able to identify employee burnout and prevent it from happening in the first place can...
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