Are you really doing everything in the scope of your position for your MSP’s customer? In the TAM and vCIO roles in particular, doing every facet of the role is incredibly important for the TruMethods model to work as well as it can. Luckily, what each of these roles...
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Since Covid-19 hit, every business in the world has had some sort of struggle. Many businesses had to shut down entirely, and some had to go into overdrive to provide for demand. For the Managed Services world, we all saw an uptick in tickets and issues while people scrambled...
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While it’s important for all roles in an MSP to communicate well with each other, the Technology Alignment Manager (TAM) and Virtual Chief Information Officer (vCIO) need to have very clear communication. They should be having meetings at regular intervals to discuss the Technology Success process regarding their shared...
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Compliance is top of mind for many MSPs in today’s business climate. While there are industry standards for MSPs to comply with, there are also technology standards for them to consider. What if I told you there’s an efficient way to ensure your clients comply with both? The TruMethods...
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Without a doubt, the MSP space is evolving, especially with the COVID-19 pandemic still in effect. Anyone who has been in our industry for as long as I have will tell you that. The bad news is many MSPs are stuck in the past. They haven’t realized yet where...
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Is your MSP a Technology Success Practice (TSP)? A TSP understands the challenges and opportunities for building a strategic relationship with clients and focuses on the client’s success through the proactive management of technology. The vCIO role is one of the more important parts of a Technology Success Practice....
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While MSPs have always focused on customer satisfaction, the COVID-19 crisis is changing the way MSPs are evaluating the services they’re delivering. MSPs traditionally evaluate delivery performance by reviewing various metrics, including customer satisfaction (CSAT) scores, help desk metrics, etc. But the COVID-19 crisis is forcing MSPs to reassess...
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In a COVID-19 world there is a lot to think about and focus on. The most important thing to always keep in mind is the safety of our family and friends, but for better or worse we still have to think about being business owners. Clients need to be...
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I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health...
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For MSPs, reactive noise is a major variable that impacts profitability. Since the amount of time spent on reactive tickets directly impacts profitability, all of the other operational functions within an MSP should work toward driving down the time spent on reactive tasks. Here are a few ways that...
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