Over the past decade, I’ve met and worked with many business leaders whose business growth, profitability and other key metrics were not rising to the level they were hoping for. These business leaders seemed to be lost in the dark, hoping to be handed a flashlight. That flashlight would...
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Being a truly proactive vCIO takes more than making a few basic recommendations about software renewals or hardware refreshes. A proactive vCIO provides high-level strategic advice to clients through the technical alignment process. How do you do this? You align your client’s technologies against your standards. Some examples of...
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There are a few terms in the MSP industry that have been overused, but none more than the word “proactive”.Every MSP says it’s proactive, but if you dig a little deeper, you’ll find that most MSPs are not actually proactive, they just have proactive intentions. There’s a big difference. A few weeks ago, I spoke to...
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Business initiatives and recommendations are the key components that empower a vCIO to build a meaningful strategic roadmap for every customer — the 12 to 18 month plan that guides your business relationship with each client. On a recent podcast, I spoke with Rob Danser, senior Member Success Advisor...
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You may have noticed some changes to the myITprocess home page. Don’t worry, you’re not going crazy. We recently revamped the software’s interface to provide a better experience for our users. We refreshed the myITprocess interface specifically because it impacts how members interact with the software. For example, when...
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Regarding the next downturn, it’s not a matter of if, but when, so my question to you is this: Is your business ready? We’re all benefiting from this booming economy, but as with anything in life: All good things come to an end, and while we all know this,...
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There’s a storm brewing, and unless MSPs adapt to current market needs by focusing more on technology standards and alignment, business impact, and IT strategy to provide higher value to customers, gusty winds and heavy rains will damage the weak before they’re able to seek shelter. Today’s market looks...
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“You can run, but you can’t hide” is phrase we apply to a lot of things in business and life, but for MSPs, it most appropriately applies to tickets and time. You’ve probably heard me call ticket time the “invisible force,“ mainly because many MSPs don’t have a good command over the metric. ...
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We at TruMethods encourage all our members to track and measure the results of each service delivery area. While many TruMethods members understand what we’re asking for them to measure when it comes to the majority of service delivery areas, there’s typically a misunderstanding when it comes to evaluating...
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Without a doubt, “trusted advisor” is one of the most overused and misused terms in the industry. We’ve all used it at some point or another. It’s how we’ve pitched ourselves to potential clients, right? “Think of us as your trusted advisor,” we’d say. It’s how we’ve been carrying...
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