To some, it can be difficult to differentiate between aligning clients with standards and best practices and documenting client environments. MSPs should consider both of these areas significantly important, but understand the difference between the two. To put it simply… Documentation is how things are right now & Alignment...
... Read more
If you’re a TruMethods veteran, you were probably expecting this blog post any day now, but if you’re new to the TruMethods framework, this year may be your first selling season. Either way, selling season is underway, and it’s time for you to add new monthly recurring revenue (MRR) at the right price. “Selling season” is the timeframe between this week and the end...
... Read more
MRR is the lifeblood of our company. But is all MRR created equally? Even though you may find it tedious and time consuming, evaluating your clients is the first step in separating the good MRR from the bad. At the end of the day, what you sell and who...
... Read more
When creatingstrategic initiatives in the myITprocess Strategic Roadmap, it is common to get pulled in the direction of creatinginitiativesthat reference technology versus plugging into clients’ business initiatives.Recommendationscan and should be a blend of business and technology suggestions, but should always reference a business case as to why the recommendation...
... Read more
While there’s much debate over how many verticals an MSP should specialize in, the general consensus among IT professionals seems to be that specializing in one or more verticals is typically a good business decision for MSPs. But for how long should an MSP specialize in a vertical market?...
... Read more
I spoke to an MSP a few weeks ago that does about $3 million in revenue, and I would call it low margins. They have been in business for 11 years, and I asked the owner, “What would success look like in three years?” He replied with, “We want...
... Read more
Earlier this month, international consulting firm Accenture became the latest target in a string of high-profile ransomware attacks when the LockBit group claimed to have breached the company’s servers and threatened to release its data. According to a CRN report, Accenture confirmed the attack, but downplayed the scope of...
... Read more
In any business model, each role needs to do their job to the best of their ability; this has remained a principle of business since the beginning of capitalism. But how have things changed for everyone throughout the course of the pandemic? The Technology Alignment (TAM) role in particular...
... Read more
When something’s not working, it’s time to reevaluate what you’re doing. There’s bravery in asking for help. And after you do, you’re oftentimes rewarded. “I went to all of Gary’s breakout sessions at DattoCon 2019,” said Jimmy Huber, president and founder of InfoTech. “His message really resonated with me and made...
... Read more
How did a parking lot remind me of your Technology Success practice? Although some people have returned to the office at this point in the pandemic, there are still many people working from home. Of the companies that are still working from home, their office parking lots have not...
... Read more
