We have entered the heart of summer — a time when many take vacations, soaking in the sun’s warmth and enjoying precious moments with family and friends. Personally, I find myself reshuffling my schedule to prioritize leisurely pursuits during this season — and I think it’s a fantastic thing...
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Sydney, Australia- 18 July 2023– Kaseya, the leading global provider of unified IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size business (SMBs), has announced the availability of ConnectBooster, Datto Networking Suite, and Unitrends Endpoint Backup to our partners in the Asia-Pacific (APAC) region....
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Every day I have conversations with MSPs that offer insights into their customers’ reservations regarding investing in security. I often hear, “My customers don’t see the critical importance of security,” or “My customers don’t believe they have anything cybercriminals might want.” But here’s an interesting fact: Your customers possess...
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When a new technology emerges, we often naturally draw comparisons to familiar concepts. A prime example is the recent debut of Apple’s Vision Pro, which has ignited parallels with the decade-old Google Glass. While the majority are discussing the technical similarities and differences between the two, a compelling conversation...
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One of the most important metrics for a managed service provider (MSP) is the average monthly recurring revenue (MRR). It impacts scalability, profitability, sales, math and customer acquisition cost (CAC). It also has a significant impact on the value of your business. So, there’s one thing everyone can do...
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Service providers often struggle financially, even when their business is growing, because it can be challenging to achieve and maintain profitability. MSPs have seen success by adding security services to their offering to offset this challenge. However, security needs vary across customer accounts and some can be more complex...
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At Schnizzfest this year, I spoke about the downfall of the once prosperous ice industry — a significant enterprise that failed to adapt in time and consequently vanished. A similar fate has befallen giants like Nortel, Blockbuster and others that failed to read the tea leaves. This week, an...
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Make compliance risks stakeholder friendly with myITprocess! If you are an MSP, your primary responsibility is to keep your clients’ IT environments secure. Proactively identifying compliance risks is one crucial way to achieve this. However, this is only half the battle. Getting your stakeholders’ buy-in could be even more...
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MSPs have varied opinions on the impact of hybrid work environments on productivity and culture. While many MSPs have embraced the way of working in the new world and adapted their cultures to it, others continue to struggle. There are a few things I’ve picked up from speaking with...
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When assessing managed service providers (MSPs), you frequently hear the term “operational maturity” in our industry. In other words, how mature an MSP’s operations are. However, when I evaluate an MSP, I first look at its “customer base maturity.” Here’s what you have to remember: All revenue dollars are...
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