Filtered by Topic: MSP profitability

ConnectWise Acquires Perch Security: What You Should Know

Many of you heard that ConnectWise acquired Perch Security. Now, if you’re not aware, ConnectWise is owned by private equity firm Thoma Bravo, as is SolarWinds. This is another in a list of channel acquisitions.  The Big Four — Datto, ConnectWise, Kaseya and SolarWinds— continue to acquire additional pieces to build each oftheir technology stacks. The strategies are clear:Each is building an ecosystem to...

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Your MSP’s Customers Are Getting Upgraded

While MSPs have always focused on customer satisfaction, the COVID-19 crisis is changing the way MSPs are evaluating the services they’re delivering.  MSPs traditionally evaluate delivery performance by reviewing various metrics, including customer satisfaction (CSAT) scores, help desk metrics, etc.   But the COVID-19 crisis is forcing MSPs to reassess...

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It’s Time to Adjust Your 2020 MSP Business Plan

A lot in the world has changed since youdrafted your 2020 business plan late last year. The COVID-19 pandemic has without a doubt transformed the way we live our lives and operate our businesses. Your customers have new expectations and are demanding more from you and your employees, so my question to you right now is this: Have you adjusted this year’s business...

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