I’ve given hundreds of speeches at industry events over the years. More often than not — and I’m not bragging — there’s a line of people waiting to speak to me after a presentation (and it’s usually not because of something I said on stage). Surprisingly, many of them...
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Try not to look at delivery areas as silos within your organization. Yes, each delivery area has its own responsibilities — that’s true — but delivery areas also work collectively to propel you and your clients forward. Silos hinder communication within any business. It’s up to you to break...
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Not everybody’s cut out for awesomeness. Deciding to become awesome (or a virtuoso, someone who’s at the top of his craft) is the first step to leading a better life — and that’s good for business. While the journey to awesomeness is different for everyone, there are things all...
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Sometimes selling requires you to shift your mindset. Not everything’s going to go according to plan. When it doesn’t, it’s best to adapt to the situation at hand by calling an audible and making the appropriate adjustments. None of this can happen without something I’ve been harping on for...
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You’re signing new business agreements every month. But, when was the last time you stopped to look at how these agreements are actually impacting your business? These documents have the power to boost your profitability if done right – or send your business into a reactive spiral of death if...
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All World Class MSPs take special interest in their cost drivers. Where are the funds being spent, and what expenditures could be eliminated? This is a major part of gaining command over your business. What does it mean to gain command? It’s about having a 360-degree view of your MSP profitability...
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