The close of a sale is a celebratory occasion. After signing the contract, most companies might open a bottle of champagne or give a round of high-fives to celebrate the glory new revenue brings. It’s a joyful moment. However, this moment is often short-lived since the onus is then...
... Read more
In an era where we have so many initiatives, prioritizing the key activities that make the biggest impact on your bottom line is extremely important. The new myITprocess Client Overview Report provides a holistic view of all clients managed over all areas of vCIO technology assessments, including security, compliance,...
... Read more
Better organization is always one of those things that we often leave ‘until later’. At the same time, we understand how crucial good organization can be. To make organization better in myITprocess, we enhanced our IT Glue integration to support flexible assets. Since flexible assets allow you to customize...
... Read more
When it comes to keeping clients’ data secure in the face of increased ransomware attacks, cloud backup can provide a significant value. Properly configured, housing redundant data in the cloud can help an MSP’s customers weather cyberattacks with confidence that they can quickly and easily restore their data in...
... Read more
Nobody likes fielding phone calls in the middle of the night, especially after a full day of work. But when a client pays for after-hours support, you better be ready and willing to deliver that service, even if your mind and body is elsewhere. Smaller MSPs tend to struggle with managing after-hours support. That makes sense when...
... Read more
We all know that having a company be successful is a team effort. Everyone needs to work together to make sure that everything runs smoothly, and things work the best when we all know where our edges are on our roles and we are empowered to become experts in...
... Read more
Sometimes your largest customers aren’t always your best customers. While your largest customers may be paying yours bills and then some, they may also be hurting your margins. Look carefully at what your customers are costing you. An MSP typically has a couple of large accounts. Combined, these customers...
... Read more
If you‘ve been around TruMethods for more than a year, you know what time of year it is: It’s selling season. Selling season is the time between September and the end of the year when the conditions are especially good for adding new MRR at the right price. Business leaders during this period are evaluating people, reviewing processes, and assessing vendors...
... Read more
If your customers aren’t looking forward to participating in quarterly business review (QBR) meetings, you need to rethink your approach. Your customers should want to sit down with you regularly to evaluate their business needs and learn how you can improve business performance by uncovering technical risk and implementing...
... Read more
You may have noticed some changes to the myITprocess home page. Don’t worry, you’re not going crazy. We recently revamped the software’s interface to provide a better experience for our users. We refreshed the myITprocess interface specifically because it impacts how members interact with the software. For example, when...
... Read more
