Every business is broken down into different sections. Every cog in the machine needs to work properly in order for the whole to be more than the sum of its parts. The MSP world is no exception, and every aspect of the system can be broken down into even...
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Every service delivery role has had to adapt during the COVID-19 pandemic, and the Technology Alignment Manager (TAM) is no different. The TAM (previously known as Net Admin) provides knowledge of the customer’s technology to the vCIO so a proper review of a customer’s IT environment can be completed....
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Are you really doing everything in the scope of your position for your MSP’s customer? In the TAM and vCIO roles in particular, doing every facet of the role is incredibly important for the TruMethods model to work as well as it can. Luckily, what each of these roles...
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As I’ve mentioned before, the next MSP evolution is Technology Success. Just being an MSP isn’t a competitive advantage in today’s marketplace. The MSP market has matured and reached a saturation point. To survive, you must — since you and your competitors are probably using the same technologies and...
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Without a doubt, the MSP space is evolving, especially with the COVID-19 pandemic still in effect. Anyone who has been in our industry for as long as I have will tell you that. The bad news is many MSPs are stuck in the past. They haven’t realized yet where...
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Is your MSP a Technology Success Practice (TSP)? A TSP understands the challenges and opportunities for building a strategic relationship with clients and focuses on the client’s success through the proactive management of technology. The vCIO role is one of the more important parts of a Technology Success Practice....
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Regulations and compliance are a topic that stirs debate among business owners. Whether it’s statutory, regulatory, contractual, or industry best practices, the idea of the government or Nonprofit Organizations (NPO) meddling with profits is often a red flag for business owners. Yet, in some cases, regulations provide a safety...
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Being a truly proactive vCIO takes more than making a few basic recommendations about software renewals or hardware refreshes. A proactive vCIO provides high-level strategic advice to clients through the technical alignment process. How do you do this? You align your client’s technologies against your standards. Some examples of...
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As a vCIO, you should always be looking to improve the strategic conversations you have with your clients to establish yourself as a true strategic partner in their business. When presenting important items to a business owner or C-level decision-maker, it’s critical for vCIOs to write down feedback and...
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It’s the most wonderful time of the year: It’s selling season. From now until the end of the year,the climate to add new clients is optimal. TruMethods members are high performers, so they’re adding new customers at the right price every quarter, but during selling season, sales increase for many...
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