How you approach life and business can mean the difference between failure and success. When things aren’t going well, sometimes you need a change in perspective. Making an effort to look at life differently will unlock opportunities for you when you least expect them. I have a story that...
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In February, I attended the Right of Boom conference, a cybersecurity event for managed service providers (MSPs). Many of the conference’s attendees were from the Weekly CyberCall community. I wrapped up the show with a few words and moderated a panel on packaging, pricing and security go-to-market. Based on...
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Many of you may have heard the saying that you are the average of the five people you spend the most time with. While this may not be completely accurate, it has some truth to it. You should spend time with positive people and avoid negative thinking. Because of...
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I recently reviewed the results of the Schnizzfest 2023 Event Surveys with my team. (Thankfully, our members rated the event highly across the board.) However at some point, my team asked me what I looked for when reviewing feedback. I told them my goal wasn’t to have the highest...
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It’s a new year and the middle of a new quarter from a business perspective. As the saying goes, “Hope springs eternal.” Unfortunately, so does procrastination. Just as you may have probably felt a sense of urgency at the end of 2022, you may feel like you have plenty...
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Managing your customer base isn’t only about delivering customer support effectively. Sometimes you need to do things on the backend to ensure your business keeps running. For instance, how diverse is your customer base? Is everyone paying the right price for your services, or is one customer the bulk...
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One of our mottos in TruPeer is “no goose eggs.” We use the term “goose egg” to refer to a company that goes an entire quarter without adding new monthly recurring revenue sales. In other words, no new customers at the right price. Through the years, we’ve tried many...
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There is a lot of conversation about thought leadership and content marketing for managed services providers (MSPs) these days — and there’s a reason for that. As MSPs, we have an excellent opportunity to create a buyer’s journey that results in a more predictable flow of qualified leads. Becoming...
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We usually — and unfortunately — overlook mental health when running our businesses. Instead of caring for ourselves — and the mental well-being of our employees — we tend to focus more on day-to-day operations and generating new revenue streams. While this is the norm, it’s not sustainable in...
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I had a chance at DattoCon 2022 to listen to Gary Vaynerchuk. If you’re familiar with “Gary Vee,” you know he’s very popular on YouTube. I know he can be polarizing (and uses the F-word more than me), but he shared an interesting view of social media. He said...
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