I want to discuss the power of logic. I was recently working on a big project. It was complex and involved a team of people, and it reminded me of many of the complex IT projects we faced when I operated my MSPs. Many times, people would simply dive...
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If you have yet to hear of Zig Ziglar, he was a motivational and sales speaker and success coach. If you Google “Zig Ziglar quotes,” you’ll find over 100 amazing pieces of insight. He helped improve millions of people’s lives, including yours truly. As a young salesperson, I listened...
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MSPs often tell me, “We’re good — we just need to (fill in the blank).” “We just need more sales.”“We just need more leads.”“We just need more project work from our base.”“We just need to improve our support efficiency.” It’s almost never just one thing in the MSP business....
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Consider life as a bowl of apples, with each type of apple in the bowl symbolizing the different types of people we meet. Understanding the variety among these individuals is crucial. Let’s start with the red apple. To me, a red apple symbolizes someone we have a close, positive...
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I’ve recently taken some time to reflect on the significant role Peer groups have played in my life and the ongoing value they hold for me. I started participating in Peer groups when I owned an MSP many years ago. They helped me stay on the right track, hold...
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Many people base their business decisions on emotions instead of facts. While I’ve been guilty of doing the same in the past, I’ve always been a fan of crunching the numbers, which has saved me more often. You see, I like using math to deconstruct problems and find solutions,...
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This year’s Schnizzfest was my favorite of the twelve member conferences we have held. There are many reasons why I enjoyed Schnizzfest 2024. The primary reasons were the excitement, determination, and results of our peer members. The ratings on the content were the highest ever. Also, I was able...
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Recently, I was helping my daughter buy a car. I researched what we were looking for and called the local Mazda dealership to speak to a salesperson. But the conversation went differently than planned. Once connected to a salesperson, I said, “Here’s the car I want. Here’s the stock...
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A few months ago, I had the opportunity to present to more than 1,000 account managers at the Kaseya sales kickoff meeting in Miami. Thanks to the group’s vibrant energy and eagerness to learn, it was as enjoyable as any talk I’ve given. I shared stories about the struggles,...
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My keynote speech at Schnizzfest was meaningful because it represented the first time I could deliver a pure message on what I’d learned about the process of success, achievement, and, most importantly, fulfillment. Without a doubt, the process of setting and achieving goals and being intentional about my self-image...
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