TruMethods Blog

Becoming a Data-Driven MSP

It’s one thing to talk about being data-driven; it’s another to actually bring about that enlightened state. Along the way, you’ll run into all sorts of problems – not enough data, dirty data, too much data, and trying to figure out how to use the data you have. Yet, when you start to put into place all the things you need, you’ll find that your decision making becomes sharper, your outcomes start getting better, and you’ll have a lot more confidence along the way.

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| Author Gradient MSP, tagged in top MSP, MSP advice, MSP success

Know Your Enemy: Creating Threat Profiles

If you know your enemy and their tactics, you not only can prevent more attacks, but also be better prepared to respond.

Cybersecurity maturity is a journey for MSPs and their customers. While it’s a share-risk relationship, you’re the one leading the way. It's your job to build an assume breach mentality and understand what you need to do.

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| Author Gary Pica, tagged in cybersecurity risk management, cybersecurity, incident response plan

Return on Luck: How Do You View ‘Luck’ Events?

You've heard me talk about the concept of ROL, or return on luck, over the years. I first read about the concept of return on luck in the book "Great by Choice,” where Jim Collins discusses the long-term impact of luck events, both good and bad. He found that companies had the same amount of these types of events over a decade. But the companies that were able to react differently to both good and bad luck events got to the top of the industry. I feel the biggest turning points in my business career came from what others called “bad luck” events.

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| Author Gary Pica, tagged in personal success, MSP advice, MSP success

Coming Soon: FormulaWon Training Portal Gets A Facelift

What prompted an upgrade to the FormulaWon Training Portal?

The last time our members portal saw an update was in 2015. We felt that in the last five years, the technology behind the portal and the needs of our members have changed and we need to keep up by updating the site from multiple angles. Also, with the increased onboarding of new members in our FormulaWon program, myITprocess, and TruPeer, the portal is destined to become a hub for user training, live and recorded events, and member forums.

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| Author TruMethods Standards Manager, Brian Dappolone, tagged in MSP training, MSP business planning, msp sales, vCIO, MSP advice, cybersecurity

Emotional Intelligence: The vCIO's Secret Weapon

A lot of the business world for many years has revolved around the idea of being as efficient and robotic as possible to make sure we are as profitable as possible.  And don’t get us wrong, being efficient is great and necessary to have a good business, but for so long the ‘softer’ skills have been neglected, especially in the tech world.  The idea of understanding how we work as people and using that as a context to help others and ethically make money is relatively new.  

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| Author TruMethods Member Success Advisor, Heather Caporaso, tagged in vCIO, IT standards, technology success

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