It’s one thing to talk about being data-driven; it’s another to actually bring about that enlightened state. Along the way, you’ll run into all sorts of problems – not enough data, dirty data, too much data, and trying to figure out how to use the data you have. Yet, when you start to put into place all the things you need, you’ll find that your decision making becomes sharper, your outcomes start getting better, and you’ll have a lot more confidence along the way.... Read more
If you know your enemy and their tactics, you not only can prevent more attacks, but also be better prepared to respond.
Cybersecurity maturity is a journey for MSPs and their customers. While it’s a share-risk relationship, you’re the one leading the way. It's your job to build an assume breach mentality and understand what you need to do.... Read more
Now is the time to unlock the power of technology standards in your organization. Standards can be the key to increasing your perceived value with customers and fostering a more strategic business relationship.... Read more
You've heard me talk about the concept of ROL, or return on luck, over the years. I first read about the concept of return on luck in the book "Great by Choice,” where Jim Collins discusses the long-term impact of luck events, both good and bad. He found that companies had the same amount of these types of events over a decade. But the companies that were able to react differently to both good and bad luck events got to the top of the industry. I feel the biggest turning points in my business career came from what others called “bad luck” events.... Read more
Finding what makes your business unique is what puts you ahead of your competitors and in a better position to generate monthly recurring revenue (MRR) at the right price. What makes an MSP stand out is its Super Power.... Read more
What prompted an upgrade to the FormulaWon Training Portal?
The last time our members portal saw an update was in 2015. We felt that in the last five years, the technology behind the portal and the needs of our members have changed and we need to keep up by updating the site from multiple angles. Also, with the increased onboarding of new members in our FormulaWon program, myITprocess, and TruPeer, the portal is destined to become a hub for user training, live and recorded events, and member forums.... Read more
Professional development shouldn’t be an afterthought in your organization.
It’s something that should matter greatly to not only you, but also your managers. Developing a plan for continuing education is essential for any MSP looking to generate monthly recurring revenue (MRR) at the right price.... Read more
Nobody likes fielding phone calls in the middle of the night, especially after a full day of work. But when a client pays for after-hours support, you better be ready and willing to deliver that service, even if your mind and body is elsewhere.... Read more
Marketing has always been an area that MSPs have struggled with (that and sales). In fact, this is the reason why many MSPs look for outside help for their marketing efforts, but oftentimes, they don’t know what to look for when evaluating marketing companies.... Read more
A lot of the business world for many years has revolved around the idea of being as efficient and robotic as possible to make sure we are as profitable as possible. And don’t get us wrong, being efficient is great and necessary to have a good business, but for so long the ‘softer’ skills have been neglected, especially in the tech world. The idea of understanding how we work as people and using that as a context to help others and ethically make money is relatively new.... Read more