This year’s Schnizzfest was my favorite of the twelve member conferences we have held. There are many reasons why I enjoyed Schnizzfest 2024. The primary reasons were the excitement, determination, and results of our peer members. The ratings on the content were the highest ever. Also, I was able...
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A few months ago, I had the opportunity to present to more than 1,000 account managers at the Kaseya sales kickoff meeting in Miami. Thanks to the group’s vibrant energy and eagerness to learn, it was as enjoyable as any talk I’ve given. I shared stories about the struggles,...
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Since the beginning of the pandemic, it feels like time has sped up. Most people I speak to feel the same way. Life is just moving faster. Looking ahead to 2024, I’m setting a goal to slow things down a bit. Admittedly, with Schnizzfest coming up at the end...
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As we enter 2024, cybersecurity continues to be a significant issue for MSPs and their customers. Navigating the ever-evolving landscape of IT threats is crucial in distinguishing yourself from competitors. Without a well-defined strategy, a solid security platform, and an adaptive mindset for the upcoming year, there’s a heightened...
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Owning and operating an MSP will be more challenging in the new year. Still, I think that’s good for many of our TruPeer members practicing self-accountability — and here’s why. Self-accountability is crucial to the success of MSPs, especially in generating new monthly recurring revenue (MRR) at optimal pricing....
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In the book “Great by Choice,” Jim Collins introduces the concept of return on luck (ROL). After comparing good and bad luck events at numerous companies, he found that, on average, the high-performing companies, or as he called them, the 10X companies, had the same number of luck events...
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I’ll conduct a free security audit for you by asking just two questions. One, what is your average seat price? Two, do you have at least one person in your service delivery organization who’s 100 percent proactive? In other words, they don’t bill professional services, and they don’t do...
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Over the last few years, many MSPs and industry pundits have claimed that our industry is undergoing a rollup. While I’ve consistently argued that the transaction volume has been minimal in relation to the market size — with data supporting my stance — I now believe we are genuinely...
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We are in a new normal regarding the issues surrounding attracting and retaining talent, and many factors contribute to this. There’s near-zero tech unemployment, the competition for talent is no longer localized and your requirements have changed. Additionally, you’ve doubled the number of tools in your stack in recent...
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Champions do what others can’t or won’t do daily and make it look easy. There’s a lot to unpack in this statement. Building the discipline to fulfill your potential at anything takes work. It starts with uncovering the building blocks of the role, the task or the skill and...
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