It’s one thing to talk about being data-driven; it’s another to actually bring about that enlightened state. Along the way, you’ll run into all sorts of problems – not enough data, dirty data, too much data, and trying to figure out how to use the data you have. Yet,...
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If you know your enemy and their tactics, you not only can prevent more attacks, but also be better prepared to respond. Cybersecurity maturity is a journey for MSPs and their customers. While it’s a share-risk relationship, you’re the one leading the way. It’s your job to build an...
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Now is the time to unlock the power of technology standards in your organization. Standards can be the key to increasing your perceived value with customers and fostering a more strategic business relationship. First and foremost, what is the definition of an MSP Standard and why are they so...
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You’ve heard me talk about the concept of ROL, or return on luck, over the years. I first read about the concept of return on luck in the book “Great by Choice,” where Jim Collins discusses the long-term impact of luck events, both good and bad. He found that companies had the same amount of these types of events over a...
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Finding what makes your business unique is what puts you ahead of your competitors and in a better position to generate monthly recurring revenue (MRR) at the right price. What makes an MSP stand out is its Super Power. For this Q&A, I chatted with Travis Thom, CEO of...
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Professional development shouldn’t be an afterthought in your organization. It’s something that should matter greatly to not only you, but also your managers. Developing a plan for continuing education is essential for any MSP looking to generate monthly recurring revenue (MRR) at the right price. Before developing your company’s...
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Nobody likes fielding phone calls in the middle of the night, especially after a full day of work. But when a client pays for after-hours support, you better be ready and willing to deliver that service, even if your mind and body is elsewhere. Smaller MSPs tend to struggle with managing after-hours support. That makes sense when...
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Marketing has always been an area that MSPs have struggled with (that and sales). In fact, this is the reason why many MSPs look for outside help for their marketing efforts, but oftentimes, they don’t know what to look for when evaluating marketing companies. Finding the right marketing firm...
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A lot of the business world for many years has revolved around the idea of being as efficient and robotic as possible to make sure we are as profitable as possible. And don’t get us wrong, being efficient is great and necessary to have a good business, but for...
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Summer is a time when many of us would rather have our feet in the sand while soaking up the sun, but that’s not always possible. And even if we do get to enjoy some time in the sun this summer, there is usually still a pile of work...
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