The rapid pace of technological innovation, focus on digital transformation across industries, shift to cloud computing, and a shortage of qualified IT professionals have led to an increased demand for third-party technical support across several sectors. Organizations need their IT infrastructure and networks to run reliably and securely so...
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You always hear me say that time can be your friend or your enemy, and that we need to change the tires while the car is rolling down the highway. So many people I’ve worked with are always waiting to deal with one more issue or one more crisis...
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If a prospect tells you that he or she has “got a guy” for IT, you’re not dead in the water. It’s just another objection for you to overcome. As a salesperson, you’re used to objections by now, aren’t you? In fact, you’ve probably heard many of the common...
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With private equity (PE) firms continuing to have a major impact on the MSP business, you should understand what’s going on. So, what’s going on? First of all, I think it’s clear that generally PE markets across most industries have exploded in recent years — and there are two main reasons for that. The...
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Ask yourself this question: Who’s responsible for your customer’s cybersecurity? You or the customer? Does your customer expect that since they have you as their MSP, they won’t have a security incident? If so, you may have set very unrealistic expectations. Many of the MSPs I work with don’t...
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Hiring more salespeople for your MSP business may be on your wish list for 2021, but if you don’t already have processes in place and don’t know what to look for during the hiring process, you may not hit your sales goals for the remainder of this year. One thing to remember before moving forward with hiring another...
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Choosing the best standards for your clients is difficult. Many questions arise when deciding what standards are worthy: Are these the best? Can we do better? Are these proper for their industry? I sat down and thought about this conundrum and came to this conclusion: it depends. I find...
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Processes must be put in place if you want your business to succeed. We at TruMethods work with you to accomplish just that. “We had our best year ever through the pandemic,” said Paul Barnett, CEO of Network Depot, a Reston, VA-based MSP and TruMethods member. “We attribute that to continuing...
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Aligning your customer’s to a set of standards seems easy. You create questions around privacy, security, and infrastructure and ensure they meet business goals. What if you have outdated, too broad, or non-existent standards? What if you need more and are unsure where to look? If you are looking...
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After we announced IT Glue’s acquisition of TruMethods, many people reached out to congratulate me. (For those of you who did, thank you.) Some even suggested that I must be proud of my accomplishment — launching, growing, and selling yet another company. While I appreciate their thoughts and understand...
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