Nobody planned for the COVID-19 pandemic. While MSP owners didn’t get the chance to proactively prepare for the crisis itself, some are in better shape right now than others. Why is this the case? Those who are seeing success during these challenging times began implementing solid frameworks long before...
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A lot in the world has changed since youdrafted your 2020 business plan late last year. The COVID-19 pandemic has without a doubt transformed the way we live our lives and operate our businesses. Your customers have new expectations and are demanding more from you and your employees, so my question to you right now is this: Have you adjusted this year’s business...
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The security landscape for SMBs and MSPs has changed dramatically over the past several years. Hackers have left their basements and moved into high-rise buildings. They’re nowwell-funded by governments and private organizations. Many cybercriminals are larger and more mature in how they operate their businesses than you or your customers. MSPs have struggled with keeping up with the increasingly complexIT threat...
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If you have not heard about cybersecurity online, in print, or on the news in the last 10 years, exactly how safe are your customers? Cybersecurity has become a serious topic for businesses and consumers. And unfortunately, cyber threats are set aside in favor of other initiatives and become...
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In a COVID-19 world there is a lot to think about and focus on. The most important thing to always keep in mind is the safety of our family and friends, but for better or worse we still have to think about being business owners. Clients need to be...
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In today’s IT environments productivity is necessary, uptime is essential, and security is critical. The latest hardware and software provide layers of protection in hopes of preventing cyber attacks. The newest technology causes most IT providers to forget the weakest link: the end user. A typical user focuses on...
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I worked as a vCIO for an established MSP in my area. I had the traditional vCIO responsibilities: onboarding new clients, detailing service plans, generating proposals, planning meetings, discussing budgets, consulting, and so on. It was about 6 months into the role when I shifted exclusively to a Health...
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Many MSPs aren’t cultivating enough COIs (centers of influence) to generate new business. While there are many ways to generate leads, COIs are a keystone of your warm lead generation process. Unlike other lead generation strategies, including cold calls and inbound marketing, COIs generate warm leads for your business,...
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Companies often struggle to create and enforce robust cybersecurity strategies, partly because compliance varies among employees. This inconsistency could be caused by the specifics of job roles within the company that might make policies more or less inconvenient to employees based on their position. In addition, different levels of...
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I think we’ve all learned a lot over the past month. Think about it. You’ve probably learned a lot about your customers, vendors, team members, process, business fundamentals, and, most of all, yourself. So, with all the knowledge you’ve acquired, what have you learned about yourself or your business...
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