When the COVID-19 pandemic hit the U.S., we at TruMethods began carefully assessing the rapidly changing situation to determine the best way for us to assist our members through what was quickly shaping up to be a challenging time for all of us. The TruMethods team eventually developed a...
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Many MSPs obsess too much over what they should say or do during sales appointments that they often forget about one of the most significant steps of the sales process — the preflight checklist. What you do before your sales meeting is more important than what you do during...
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While it’s important for all roles in an MSP to communicate well with each other, the Technology Alignment Manager (TAM) and Virtual Chief Information Officer (vCIO) need to have very clear communication. They should be having meetings at regular intervals to discuss the Technology Success process regarding their shared...
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As I’ve mentioned before, the next MSP evolution is Technology Success. Just being an MSP isn’t a competitive advantage in today’s marketplace. The MSP market has matured and reached a saturation point. To survive, you must — since you and your competitors are probably using the same technologies and...
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I think we can all agree that the COVID-19 pandemic has presented MSPs with a range of new business opportunities, particularly in the cybersecurity space. Instead of trying to have conversations with prospects about why implementing enhanced security measures is essential, why not have candid discussions with business leaders...
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Compliance is top of mind for many MSPs in today’s business climate. While there are industry standards for MSPs to comply with, there are also technology standards for them to consider. What if I told you there’s an efficient way to ensure your clients comply with both? The TruMethods...
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Taking inventory of employee time is a great way to determine how employee efficiency can be improved. But even though this assessment is fairly straightforward, many MSPs avoid it. If this sounds like you, you’re in luck. There’s an even easier way to determine how many seats one support...
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The best way to ensure things go from bad to worse for your MSP clients is to not have an incident response (IR) plan in place when you’re hit with a cyberattack. And many MSPs don’t have an IR plan to follow for one simple reason: They don’t know...
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Holding yourself accountable for your outcomes isn’t easy. But when you get together with a group of like-minded individuals, anything is possible. “The biggest barrier to success in my business is me — not afraid to say that,” Matt Fabela, President at People 1st, a San Francisco-based MSP, told...
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Without a doubt, the MSP space is evolving, especially with the COVID-19 pandemic still in effect. Anyone who has been in our industry for as long as I have will tell you that. The bad news is many MSPs are stuck in the past. They haven’t realized yet where...
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