In the wake of the COVID-19 pandemic, companies are facing the dual challenges of supporting employees working from home while absorbing the fallout from the associated economic downturn. Although economies are slowly re-opening around the world, it’s unclear just how long it will take to get back to where...
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What determines our expectations in life and business is very complex. Some of it is based on what we’ve experienced. We then turn our experiences into laws and allow them to govern our decisions and behaviors. And often, there’s a wide gap between these laws and reality. One common...
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Many MSPs are having a tough time selling in the current climate. They fear they are being insensitive by reaching out to businesses during these unprecedented times. Here’s the thing, it’s simply not true. Now is the time businesses need you the most. If you reach out to your...
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Change drives innovations. With all of the recent changes brought on by COVID-19, it’s time for your MSP to innovate. Innovation at its core is fairly simple to understand: It’s the creation, development and implementation of a new product, process or service, with the aim of improving efficiency, effectiveness...
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While MSPs have always focused on customer satisfaction, the COVID-19 crisis is changing the way MSPs are evaluating the services they’re delivering. MSPs traditionally evaluate delivery performance by reviewing various metrics, including customer satisfaction (CSAT) scores, help desk metrics, etc. But the COVID-19 crisis is forcing MSPs to reassess...
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For those not familiar with the age-old classic of ‘whisper down the lane’, here is a refresher. Whisper down the lane is a game when someone whispers a phrase into someone’s ear and their job is to whisper it to someone else who then whispers it to someone else...
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If your customers aren’t looking forward to participating in quarterly business review (QBR) meetings, you need to rethink your approach. Your customers should want to sit down with you regularly to evaluate their business needs and learn how you can improve business performance by uncovering technical risk and implementing...
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Nobody planned for the COVID-19 pandemic. While MSP owners didn’t get the chance to proactively prepare for the crisis itself, some are in better shape right now than others. Why is this the case? Those who are seeing success during these challenging times began implementing solid frameworks long before...
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A lot in the world has changed since youdrafted your 2020 business plan late last year. The COVID-19 pandemic has without a doubt transformed the way we live our lives and operate our businesses. Your customers have new expectations and are demanding more from you and your employees, so my question to you right now is this: Have you adjusted this year’s business...
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The security landscape for SMBs and MSPs has changed dramatically over the past several years. Hackers have left their basements and moved into high-rise buildings. They’re nowwell-funded by governments and private organizations. Many cybercriminals are larger and more mature in how they operate their businesses than you or your customers. MSPs have struggled with keeping up with the increasingly complexIT threat...
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