One of our mottos in TruPeer is “no goose eggs.” We use the term “goose egg” to refer to a company that goes an entire quarter without adding new monthly recurring revenue sales. In other words, no new customers at the right price. Through the years, we’ve tried many...
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JP KehoeVice President of XDR SalesBarracuda MSP Cybersecurity hygiene best practices require MSPs not just to implement technologies, but also sustainable processes that can be relied upon over time. Today, installing a piece of software and considering the job done will simply not suffice. You would not clean your...
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Sometimes, we think something can’t be done. It’s even harder to believe that just changing your mindset could be the catalyst for change. However, it’s true. I see this happening with our TruMethods members all the time. For instance, one of our TruPeer members struggled with support desk ticket...
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Many business leaders finish their business planning too late. When you don’t prioritize the planning process, it impacts not only your bottom line but also the culture of your teams. Instead, make a conscious effort to think about the planning process throughout the year. Ideally, devote at least one...
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MSPs are usually hesitant about joining peer groups. They question the value, the time commitment and the time requirements. We are at a pivotal time in the MSP industry. Things are changing fast, and business leaders need more knowledge and perspective. Now is a great time to consider joining...
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Q4 is here once again! Can you believe it? If there’s one quarter where you want to fully execute all your initiatives, it’s Q4. Now, I would prefer you execute for four quarters, of course, but if you make me pick one, I will always choose Q4. First of...
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Cut technology roadmap creation time by 50% As a vCIO, creating client-facing roadmaps with prioritized technology gaps should be a breeze. It is the best way to show your clients how you are managing their IT infrastructure and what gets their buy-in on new services to ensure undisrupted operations....
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There is a lot of conversation about thought leadership and content marketing for managed services providers (MSPs) these days — and there’s a reason for that. As MSPs, we have an excellent opportunity to create a buyer’s journey that results in a more predictable flow of qualified leads. Becoming...
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We usually — and unfortunately — overlook mental health when running our businesses. Instead of caring for ourselves — and the mental well-being of our employees — we tend to focus more on day-to-day operations and generating new revenue streams. While this is the norm, it’s not sustainable in...
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I had a chance at DattoCon 2022 to listen to Gary Vaynerchuk. If you’re familiar with “Gary Vee,” you know he’s very popular on YouTube. I know he can be polarizing (and uses the F-word more than me), but he shared an interesting view of social media. He said...
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